Bandwidth Logo
Bandwidth Logo
Bandwidth

Bandwidth

7.6 /10
Category
Bandwidth
7.6 /10

What is Bandwidth?

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

Company Details


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Awards & Recognition

Bandwidth won the following awards in the Communications Platform as a Service category

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Bandwidth Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bandwidth.

84 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bandwidth?

5% Negative
16% Neutral
79% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Cloud Integration

87

Code Libraries

84

Online Cloud Platform

84

Integration APIs

84

Software Development Kit

81

Communication APIs

80

MMS API

73

AI Engine for CPaaS

62

Drag and Drop User Interface

62

WebRTC-based Calling

56

Vendor Capability Ratings

Average 81

Quality of Features

86

Ease of Implementation

85

Breadth of Features

85

Business Value Created

84

Vendor Support

83

Ease of Data Integration

81

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

77

Availability and Quality of Training

76

Ease of Customization

72

Bandwidth Reviews

Christopher P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

We are very happy with Bandwidth!

Likeliness to Recommend

8 /10

What differentiates Bandwidth from other similar products?

Cost savings for similar or even better product features.

What is your favorite aspect of this product?

APIs are (mostly) easy to use. Documentation is good. Support is helpful.

What do you dislike most about this product?

There are a few API suggestions I have made that have not been addressed. (But, it's their product road-map to manage as they see fit.)

What recommendations would you give to someone considering this product?

Compare the pricing and APIs. Also, consider the coverage they have of telephone numbers (it's really good).

Pros

  • Reliable
  • Respectful
  • Continually Improving Product
  • Enables Productivity

Bob Z.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Overall, an effective product, reasonably priced!

Likeliness to Recommend

9 /10

What differentiates Bandwidth from other similar products?

Bandwidth offers a solid product offering for the services we utilize but what sets them apart is the level of product support they provide from both the technical and administrative perspectives.

What is your favorite aspect of this product?

The technical and functional capabilities that are available to the user. Bandwidth provides a more intuitive approach to the services available through their product. This helps by allowing us to get new staff up to speed and productive more quickly.

What do you dislike most about this product?

For highly technical users, there are some features that we'd like to have available but are restricted. I understand the reasoning behind this approach but would like to have the option of enabling them if requested.

What recommendations would you give to someone considering this product?

Make sure you have a full understanding of the features and services that you'll need out of the product. Then, make sure you review them carefully with your salesperson. Using this approach, you'll verify that all of your needs are met and/or are addressed before signing the contract.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Unreliable

Likeliness to Recommend

3 /10

Pros

  • Respectful
  • Generous Negotitation
  • Friendly Negotiation

Cons

  • Less Reliable
  • Less Productive
  • Slower Product Innovation

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