What is BMC FootPrints?
BMC FootPrints is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT's reputation with your business users
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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76 Likeliness to Recommend
2
Since last award
84 Plan to Renew
3
Since last award
87 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+69 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BMC FootPrints?
Pros
- Trustworthy
- Respectful
- Reliable
- Acts with Integrity
Cons
- Under Delivered
- Charges for Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Site Functionality
Reporting
Integrated Knowledge Management
Technician Administration
End User Support Solutions
Multi Device Capability
End User Self Serve
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
BMC FootPrints Reviews
Chandler P.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2023
Meeting Expectations
Likeliness to Recommend
What differentiates BMC FootPrints from other similar products?
IT tools integrations and integrated knowledge managements.
What is your favorite aspect of this product?
Perfect in reporting
What do you dislike most about this product?
Right now no dislike i can records
What recommendations would you give to someone considering this product?
Simple but perfect
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Miguel N.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Great ITSM tool, beware is on premise!
Likeliness to Recommend
What differentiates BMC FootPrints from other similar products?
Qualkity of features and the wide range of configurations that can be obtained and achieved with its flexibility.
What is your favorite aspect of this product?
Flexibility to adapt to the pre-defined processes.
What do you dislike most about this product?
On-premises, so it has some maintenance cost attached to it, constant updates mess up with the tomcat server and removing of the ability to assign tickets through round-robin.
What recommendations would you give to someone considering this product?
Beware of maintenance costs and search for a qualified partner in your area that can help you with rising issues.
Pros
- Fair
- Altruistic
- Acts with Integrity
- Reliable
Please tell us why you think this review should be flagged.
Leah G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Authentic and Helpful IT Application.
Likeliness to Recommend
What differentiates BMC FootPrints from other similar products?
FootPrints has a service catalog, which contains the importance information and concepts regarding the product, more so on how to run it. Also, FootPrints has a suitable integrated knowledge feature, with high intellect and business competences.
What is your favorite aspect of this product?
FootPrints easily integrates with different IT tools, and all of them are persistent in safeguarding the interests of the company. Furthermore, FootPrints has Technician Administration, which is effective, and elaborate.
What do you dislike most about this product?
Nonetheless, on multi site operations or functionality, FootPrints calls for improvements, from direct efficiency and intuitiveness. The many other IT features are more than excellent.
What recommendations would you give to someone considering this product?
FootPrints gives all the ICT operations a suitable opportunity, which automates many operations, and ensure there is correctness in every aspect. The app is essential in the current IT world.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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