BOSSDesk
7.0 /10

What is BOSSDesk?

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

Company Details


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Awards & Recognition

BOSSDesk won the following awards in the IT Asset Management - Midmarket category

BOSSDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BOSSDesk.

83 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BOSSDesk?

0% Negative
28% Neutral
72% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Under Delivered

Feature Ratings

Average 79

Analytics and Reporting

83

End to End Lifecycle Management

81

Advanced License Management

79

Integrated Discovery

78

Software Recognition Library

77

Cloud License Management

77

Software Usage Metering

76

Data Import Export and Aggregation

76

Decentralized Management

75

Financial Analysis

74

Vendor Capability Ratings

Average 81

Ease of IT Administration

91

Usability and Intuitiveness

89

Ease of Implementation

85

Ease of Customization

85

Vendor Support

82

Quality of Features

78

Business Value Created

78

Product Strategy and Rate of Improvement

78

Breadth of Features

77

Ease of Data Integration

76

Availability and Quality of Training

74

BOSSDesk Reviews

Alysha D.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Customizable for organizational needs!

Likeliness to Recommend

8 /10

What differentiates BOSSDesk from other similar products?

Unique ability to be designed to match organizational specific needs

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

At the time of use it would have been security settings

What recommendations would you give to someone considering this product?

Make sure to have a confirmed needs list prior to design start to help stay on track!

Pros

  • Efficient Service
  • Effective Service
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered

Logan M.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Product does NOT disappoint!

Likeliness to Recommend

10 /10

What differentiates BOSSDesk from other similar products?

BOSSDesk stands out with its ease of use. Very simple interface to understand providing fast support systems.

What is your favorite aspect of this product?

The features and reporting on this product are extremely helpful for information gathering on a wide range of device infrastructure.

What do you dislike most about this product?

There are few remote capabilities to provide support. I found myself using BOSSDesk to gather information to use to provide support with other tools.

What recommendations would you give to someone considering this product?

Reach out to BOSS support with any questions. Their team is highly professional and will get the answers you need.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Aliyu S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

This product is amazing.

Likeliness to Recommend

10 /10

What differentiates BOSSDesk from other similar products?

It's different from other similar products because Boss Solutions being a SaaS solution enables access to tickets and inventory from any location and from any device.

What is your favorite aspect of this product?

My favorite aspect of this product s is the IT Asset Management solution available on-premise and on the cloud, It's really appealing for my organization.

What do you dislike most about this product?

I didn't dislike anything about this product.

What recommendations would you give to someone considering this product?

The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

  • Respectful
  • Transparent
  • Appreciates Incumbent Status
  • Continually Improving Product

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