Chatfuel Customer Reviews 2025 | SoftwareReviews

Chatfuel

Composite Score

7.2 /10

CX Score

7.1 /10

12 Reviews Write a Review

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What is Chatfuel?

Chatfuel is a #nocode chatbot solution for WhatsApp, Facebook, Instagram, and Messenger. Chatfuel is a global team on a mission to simplify the way businesses communicate with their customers via conversational marketing and messaging.

Company Details

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Chatfuel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chatfuel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

80 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chatfuel?

19% Negative

0% Neutral

81% Positive

Pros

Inspires Innovation
Over Delivered
Includes Product Enhancements
Security Protects

Feature Ratings

Average 88

Integration With CRM

Personalized Service

Workflow Processing

Multi-channel

Knowledgebase

Voice or Text Input

Wayfinding

Learning and Adaptability

Scheduled Availability

Translation

Leads Generation

Vendor Capability Ratings

Average 74

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Chatfuel Reviews

Mahesh C.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

A Great Chat bot for your Facebook Messenger

Likeliness to Recommend

10 /10

What differentiates Chatfuel from other similar products?

One of the best feature Chat fuel - Its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up.

What is your favorite aspect of this product?

It is very simple to use, minimum implementation is required, as i said simply click and start using it.

What do you dislike most about this product?

At times my clients do not like the chat bot responses this should be in pipeline for improvement for Chat Fuel team.

What recommendations would you give to someone considering this product?

Simply go for it, when we were on a trial period we got a great response, post which we considered to use the paid version.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aayush P.

Role: Sales Marketing
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Good for starters

Likeliness to Recommend

5 /10

What differentiates Chatfuel from other similar products?

It was a free chat solution that I used to make a chatbot for my college project

What is your favorite aspect of this product?

The ability to test and deploy this for free on FB Messenger

What do you dislike most about this product?

the lack of documentation on this product makes things a little difficult to handle

What recommendations would you give to someone considering this product?

the usage cost is a little high, other providers provide the service at pass-through rates for Meta

Pros

Appreciates Incumbent Status
Security Protects
Efficient Service
Inspires Innovation

Cons

Slower Product Innovation
Less Effective Service
Less Fair

Ammy s.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chatfuel

What is Chatfuel?

Company Details

Need Assistance?

Awards & Recognition

Chatfuel Ratings

81 Likeliness to Recommend

1 Since last award

80 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Chatfuel?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Chatfuel Reviews

Mahesh C.

A Great Chat bot for your Facebook Messenger

Likeliness to Recommend

Pros

Aayush P.

Good for starters

Likeliness to Recommend

Pros

Cons

Ammy s.

Likeliness to Recommend

Pros

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Feature Ratings

Integration With CRM

Personalized Service

Workflow Processing

Multi-channel

Knowledgebase

Voice or Text Input

Wayfinding

Learning and Adaptability

Scheduled Availability

Translation

Leads Generation

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Breadth of Features

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Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

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Ease of Customization

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