OpenAI

ChatGPT

Composite Score

9.0 /10

CX Score

9.2 /10

220 Reviews Write a Review

Claim Software

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

0% Negative

4% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Saves Time
Enables Productivity

Feature Ratings

Average 85

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Multi-Language Support

Long Form Content Generation

Customization

Text Personalization

Style and Tone Suggestions

Templates

Integration

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Also Featured in...

AI Content Creation and Optimization

Score 9.0

View ChatGPT in this category (opens in a new tab)

AI Code Generation

Score 8.9

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ChatGPT Reviews

Samuel O.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

A very fantastic product

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its AI is more refined and accurate than others.

What is your favorite aspect of this product?

The fact that I can confidently use it as a writing and coding assistant

What do you dislike most about this product?

The more task or more complex the prompt seems the stupider it gets

What recommendations would you give to someone considering this product?

I'd suggest you get this product immediately

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adnan C.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Ai feature of assisting -Chatgpt

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

Chatgpt helps in assisting in creating financial and cash flow models and summarizing market trends in finance category

What is your favorite aspect of this product?

Unlike other AI , i like chatgpt as it provide quick answers and saves my time in searching content and create any report with anytime availability.

What do you dislike most about this product?

Chatgpt is good to use but it doesnt give real tome information and give info related to past data which i feel will get outdated soon.

What recommendations would you give to someone considering this product?

ChatGPT supports multiple languages and is particularly helpful in the translations of data .Chatgpt makes response more relavant and accurate to our ask.

Pros

Unique Features
Effective Service
Saves Time
Respectful

Aanchal A.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

More than a spell check work companion.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Chatgpt is so vast in potential that it is now used in almost every department at my company, for work based use cases. This is what has always set Chatgpt apart from every alternative out there .

What is your favorite aspect of this product?

Found Chatgpts grammer and spell check a beautiful companion on a daily basis, in the course of work. It is one aspect of Chatgpt that hasn't required me to crosscheck the content being generated. I love it and this is my favorite aspect of Chatgpt as a product.

What do you dislike most about this product?

Asides its grammer and spell check, I am yet to fully trust Chatgpt's response as I have had to correct it in the past, on obvious mistakes. I understand this is a generative AI chatbot and I have learnt to live with its limitation, until it maybe gets better, which I think it is bound to be.

What recommendations would you give to someone considering this product?

In the modern work environment, I think Chatgpt is a platform to have access to and utilize to make work easier and work results better .

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

ChatGPT Ratings

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Integration Customize existing to include Word/Google docs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Samuel O.

A very fantastic product

Likeliness to Recommend

Pros

Adnan C.

Ai feature of assisting -Chatgpt

Likeliness to Recommend

Pros

Aanchal A.

More than a spell check work companion.

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Multi-Language Support

Long Form Content Generation

Customization

Text Personalization

Style and Tone Suggestions

Templates

Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support