Palo Alto Networks

Cortex XSOAR

Composite Score

7.8 /10

CX Score

8.2 /10

26 Reviews Write a Review

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What is Cortex XSOAR?

Cortex XSOAR is a comprehensive security orchestration, automation and response (SOAR) platform that unifies case management, automation, real-time collaboration, and threat intelligence management to serve security teams across the incident lifecycle.

Company Details

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Awards & Recognition

Cortex XSOAR won the following awards in the Security Orchestration, Automation, and Response category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

Cortex XSOAR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cortex XSOAR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

3
Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cortex XSOAR?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 80

Case Management

Integration Capabilities

Team Collaboration

Management and Sharing of Intelligence

Data Model

Automated Phishing Handling

Capable of Use Case Development

Document & Artifact Storage

Collective Analytics Layer

Integration with IR Management

Dashboards

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Cortex XSOAR Reviews

Noah M.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Cortex XSOAR: Securing Automating the Excellence

Likeliness to Recommend

8 /10

What differentiates Cortex XSOAR from other similar products?

Cortex XSOAR is especially efficient at automating security operations, reducing manpower drastically. What makes them different from other applications, additionally, is their ability to integrate with a very broad array of security tools and customizable playbooks allow them to provide a solution that is very tuned to an organization's needs.

What is your favorite aspect of this product?

The seamless integration capability complements the existing security infrastructure for a more roundtable view of incident management.

What do you dislike most about this product?

While strong, Cortex XSOAR can be fairly complex to get set up, and there's an assumption you know how existing work is done. It also provides substantial customization, which means the process is costly and can potentially delay full deployment and optimization in rapidly developing environments.

What recommendations would you give to someone considering this product?

We are working with Cortex XSOAR to change the way we handle security incidents. We have minimized its reaction times and lowered the workload on our security team with its automation capabilities. The instructions are customizable, allowing us to tailor the system to our needs for better overall security effectiveness. Leaving behind ADX, our journey towards a more secure and more efficient operation has been marked by the transition to Cortex XSOAR.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Great automation

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Saves Time
Transparent
Helps Innovate

Nasseer Q.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2023

Automation with XSOAR

Likeliness to Recommend

9 /10

What differentiates Cortex XSOAR from other similar products?

Cortex Xsoar has 1000's of OOTB integrations and palybooks available for almost every security products that us in use today in organizations. There is a minimal need of developing any integrations from scratch as is the case for other SOAR tools

What is your favorite aspect of this product?

My fevorite aspect of the product have to be case management of cortex XSOAR where you can customize incident layout according to your need and you can collaborate in war rooms for the incidents you are working.

What do you dislike most about this product?

I only thing I find challenges with respect to cortex XSOAR are its featires😅. I mean you get a lot of features with this product that sometimes you have no idea of how this feature works especially gor new users find it hard to get used with Cortex XSOAR.

What recommendations would you give to someone considering this product?

If you are looking for SOAR product, Cortex XSOAR would be the best one in the market available right now.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cortex XSOAR

What is Cortex XSOAR?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Cortex XSOAR Ratings

88 Likeliness to Recommend

3 Since last award

100 Plan to Renew

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Cortex XSOAR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Team Collaboration Team-based notifications and tasking, commenting and markdown support and escalation management.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Capable of Use Case Development Enable the organization to create use cases that may be proprietary to the organizations circumstances or environment.

Document & Artifact Storage Extensible storage to meet growing needs. The ability to link documents and artifacts to relevant intelligence or other information.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Integration with IR Management Support how an organization plans, manages, tracks and coordinates the response to a security incident.

Dashboards Create multiple, custom dashboards tailored to different teams.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Cortex XSOAR Reviews

Noah M.

Cortex XSOAR: Securing Automating the Excellence

Likeliness to Recommend

Pros

Great automation

Likeliness to Recommend

Pros

Nasseer Q.

Automation with XSOAR

Likeliness to Recommend

Pros

3
Since last award

2
Since last award

Feature Ratings

Case Management

Integration Capabilities

Team Collaboration

Management and Sharing of Intelligence

Data Model

Automated Phishing Handling

Capable of Use Case Development

Document & Artifact Storage

Collective Analytics Layer

Integration with IR Management

Dashboards

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features