What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
Digital Signature
User-Friendly
Security
Mobile
Regulatory Compliance
Audit Trail
Notifications
Workflow
Customizable Branding
Templates
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
DocuSign Reviews
Jesse L.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Sep 2024
Industry leader with good reason
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign has a robust and industry standard approach to all of the functions they offer. The end user's ability to sign and send documents is intuitive and easier to digest than competitors. The GUI from a front and back end perspective is easy to manage, identify possible actions, and navigate without confusion.
What is your favorite aspect of this product?
As a service owner, the backend is clearly organized, which helps keep things going during support calls. Also our service and sales rep have been both integral to the implentation and the questions that came about during the first couple months.
What do you dislike most about this product?
Some of the API Integrations are a bit clunky and require some handholding, but ultimately is just a learning curve that can be overcome after one or two connections.
What recommendations would you give to someone considering this product?
Schedule a demo and ask pointed questions tied to your organizations current e-signing solution. This helps the rep really tailor the call to a real world example that you have, in which you can clearly depict what makes Docusign an industry leader. In this case, seeing is believing.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Jeff M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
It’s ok but I prefer a different solution
Likeliness to Recommend
What differentiates DocuSign from other similar products?
PandaDoc instead of Docusign
What is your favorite aspect of this product?
Digital signing is ok
What do you dislike most about this product?
That we were promised one price and given another
What recommendations would you give to someone considering this product?
Go with another solution or make sure you have the price in writing
Pros
- Security Protects
Cons
- Less Friendly Negotiation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Yeni O.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2024
Always met my document signing needs.
Likeliness to Recommend
What differentiates DocuSign from other similar products?
Docusign is more than a software for collecting electronic signatures. It is used by several departments within my organization as a web form for collecting informations, as an enabler for quote to cash processes within the sales department, and so on. This multi-use case nature of Docusign stands it out from close alternatives, I think.
What is your favorite aspect of this product?
I am impressed with the security provisions on Docusign which ensures the safety and authenticity of data shared through the platform . In this case, Docusigns threat detection and signer ID verification protocols clearly come to mind. More personally, the seamless and straightforward process of collecting and signing documents through Docusign really appeals to me.
What do you dislike most about this product?
Docusign mobile app. can and should be better. I have had multiple experiences with minor glitches on the app. which forces me to signout and then sign-in back into the app. On other occasions, I have to tap on an option multiple times before it responds.
What recommendations would you give to someone considering this product?
For all processes that involve inputting signatures digitally, I think Docusign should get strong consideration.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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