Microsoft Corporation

Dynamics 365 Commerce

Composite Score

7.9 /10

CX Score

8.3 /10

32 Reviews Write a Review

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What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Dashboard

Customer Relationship Management

Sales Transactions

Analytics and Reporting

E-Commerce Integration

POS

Employee Mobile

Supplier Management

Customer Loyalty Programs

Promotions Management

Inventory Management

Vendor Capability Ratings

Average 79

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training

Also Featured in...

Retail POS

Score 7.8

View Dynamics 365 Commerce in this category (opens in a new tab)

Dynamics 365 Commerce Reviews

Saurav S.

Role: Sales Marketing
Industry: Insurance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2025

Dynamic 365: seamless and scalable

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Dynamic 365 feels like a natural extension for the tools we already use— outlook, excel teams. So getting started was smooth. I like how modular it is ; we picked only what we needed and scaled from there.

What is your favorite aspect of this product?

My favourite aspect of dynamic 365 is how seamlessly it connects with everyday microsoft tools. It makes everything feel unified—whether it’s pulling data into excel or tracking leads through outlook. That kind of integration saves times-and keep things simple.

What do you dislike most about this product?

What i dislike most about Dynamic 365 is that the initial setup and customisation can be complex— especially if you don’t have in house expertise. It is powerful, but unlocking that power takes time, planning, and sometimes extra cost for consultants.

What recommendations would you give to someone considering this product?

If you are considering Dynamic 365, I would recommend clearly mapping out your business needs first— it’s flexible, but planning is key. Start with the modules you really need and grow from there. Also, invest in proper training early on; it makes a big difference in adoption and ROI.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Rose R.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

user friendly,abit pricey but good features

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

Tools like adaptive storefront design that automatically adjusts content and promotions based on user behavior. Haven't seen similar design as this one yet

What is your favorite aspect of this product?

i like its tailored features for B2B commerce, such as managing contract pricing, account hierarchies, and volume orders.

What do you dislike most about this product?

can be quite tricky on the features to understand takes a bit of time to learn

What recommendations would you give to someone considering this product?

This is our first software usage but we have no big issues with it so far would recommend it for small to medium scale business

Pros

Security Protects
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Under Delivered
Less Friendly Negotiation

Contani F.

Role: Finance
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

The Centralized System

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

The capacity to deliver custom commerce approach

What is your favorite aspect of this product?

The vibrant diversity inclusion for business different sizes

What do you dislike most about this product?

The remarkable fact about customer help gives the tool power

What recommendations would you give to someone considering this product?

The speedy value for every business commercial solution

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Dynamics 365 Commerce

What is Dynamics 365 Commerce?

Company Details

Need Assistance?

Dynamics 365 Commerce Ratings

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dynamics 365 Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

POS Includes cash register, card readers, invoicing, and bar code scanner.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Promotions Management Includes marketing advertisements and discounted items.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Retail POS

Dynamics 365 Commerce Reviews

Saurav S.

Dynamic 365: seamless and scalable

Likeliness to Recommend

Pros

Rose R.

user friendly,abit pricey but good features

Likeliness to Recommend

Pros

Cons

Contani F.

The Centralized System

Likeliness to Recommend

Pros

Feature Ratings

Dashboard

Customer Relationship Management

Sales Transactions

Analytics and Reporting

E-Commerce Integration

POS

Employee Mobile

Supplier Management

Customer Loyalty Programs

Promotions Management

Inventory Management

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Availability and Quality of Training