Lightspeed

Ecwid

Composite Score

8.0 /10

CX Score

8.2 /10

59 Reviews Write a Review

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What is Ecwid?

Ecwid is a shopping cart that allows anyone to easily create online store and sell everywhere from Facebook to mobile.

Company Details

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Awards & Recognition

Ecwid won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

Ecwid Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ecwid.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ecwid?

5% Negative

7% Neutral

88% Positive

Pros

Respectful
Continually Improving Product
Fair
Acts with Integrity

Feature Ratings

Average 79

Catalog Management

Order Portal

Payment Processing

Integrated Search

Content Localization

Order Management

Content Management

Microsite Management

Predictive Recommendations

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ecwid Reviews

Vishal G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Efficient product

Likeliness to Recommend

9 /10

What differentiates Ecwid from other similar products?

Intuitive and user friendly interface

What is your favorite aspect of this product?

Integration support is great

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Value for money, go for it!

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Abigail A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Chats That Boost Sales

Likeliness to Recommend

9 /10

What differentiates Ecwid from other similar products?

Ecwid allowed for the quick launch of a fully functional online store, which is greatly appreciated. With just a few clicks, I created a beautiful store that includes secure payment processing and a live chatbot. Ecwid handles all the technical complexities behind the scenes, allowing me to focus on marketing and customer service. The chat is conveniently embedded on all pages for maximum visibility and response rates.

What is your favorite aspect of this product?

By making support accessible directly on my site, chat has become one of my top customer engagement tools. My FAQ page traffic decreased significantly because the bot could answer basic questions immediately. For inquiries that require a human response, I capture chat leads, including key details such as item interest and request subject. I then nurture these contacts with targeted automated emails that address their specific needs.

What do you dislike most about this product?

Although Ecwid Chat does not integrate directly with email providers yet, I can still leverage the engagement it drives. I regularly export contacts and upload them to my marketing automation workflow. Tracking chat conversions manually also provides useful insights to optimize my email marketing campaigns. Ecwid's value through features like live chat far outweighs any syncing limitations between its platforms.

What recommendations would you give to someone considering this product?

I would highly recommend Ecwid to any business that is looking to get started or improve their e-commerce operations. The all-in-one solution enabled me to launch quickly and gain key customer touchpoints, such as live chat. With a little workaround, I am now successfully closing the loop on further conversations and increasing sales.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Meet D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Flexible and user-friendly

Likeliness to Recommend

10 /10

What differentiates Ecwid from other similar products?

Due to its ease to use and flexibility also it supports multiple platforms, including websites, social media, and mobile apps, providing users with options for selling their products.

What is your favorite aspect of this product?

It offers a range of features that fulfills the needs of both small businesses as well as larger enterprises, allowing users to customize their online stores .

What do you dislike most about this product?

The level of customization available in the design templates that can be improved.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Ecwid

What is Ecwid?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

Ecwid Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Ecwid?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ecwid Reviews

Vishal G.

Efficient product

Likeliness to Recommend

Pros

Abigail A.

Chats That Boost Sales

Likeliness to Recommend

Pros

Meet D.

Flexible and user-friendly

Likeliness to Recommend

Pros

Most Popular Ecwid Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Integrated Search

Content Localization

Order Management

Content Management

Microsite Management

Predictive Recommendations

Reporting and Analytics

Retargeting Capabilities

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement