Gong.io

Gong

Composite Score

9.0 /10

CX Score

9.2 /10

194 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative

6% Neutral

93% Positive

Pros

Respectful
Fair
Helps Innovate
Trustworthy

Feature Ratings

Average 85

Call Recording

Call Analytics

Role-Based Access

Manager Annotation and Feedback

Application Integration

Artificial Intelligence Engine

Conversation Coaching

Mobile Support

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Sales Analytics

Score 8.8

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.6

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Sales Engagement Platforms

Score 8.2

View Gong in this category (opens in a new tab)

Gong Reviews

Heather B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Actionable insights driving revenue

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Our revenue intelligence stack now has a strong partner - Gong, with its competitive advantage. Also, I have experienced that our rep productivity has maximized since they no longer have to write detailed call reviews.

What is your favorite aspect of this product?

I love how this tool releases reps from the task of documenting by automatically capturing every exchange. I use Gong's dashboards on a daily basis to examine pipeline health based on real conversations, rather than just CRM data.

What do you dislike most about this product?

I believe this tool is doing perfectly, and I haven't noticed any negative aspect about it.

What recommendations would you give to someone considering this product?

Strongly recommended tool for anyone looking to improve performance, deal with risk management, optimize the sales process, and have pipeline visibility efficiently.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Charis d.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Gong for Go-to-Market Teams

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong is a leading Revenue Intelligence platform that captures, transcribes, and analyzes customer interactions to deliver actionable insights for sales, marketing, and customer success.

What is your favorite aspect of this product?

Gong analyzes actual sales calls, emails, and meetings to provide insights that are grounded in reality. Its AI-powered transaction is favorable for accuracy and context recognition even in multiple speakers. Its clean, modern design makes it easy for us to use without a steep learning curve. It enables us to track specific phrases or themes automatically. For me, it is delivering satisfying services.

What do you dislike most about this product?

There should be more flexibility in building custom reports or adjusting visualizations. Along with this, transcription may occasionally misinterpret speech in heavily accented or low-quality audio environments. These voids should be filled for a better working experience.

What recommendations would you give to someone considering this product?

Set up standardized talk tracks, objection handling criteria, and KPIs. Use Gong to benchmark top reps and create tailored feedback loops for others. It is an excellent tool for tracking keywords and topics.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

CA Varsha Kailash G.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Its like my PA in every call never misses anything

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Simplicity of the tool and the yet gives the trendy vibe as a part of tech - we love to have trendy features in our tools

What is your favorite aspect of this product?

Email follow-up . I dont need to do any thing once the call ends

What do you dislike most about this product?

Nothing as such - it has never put me in trouble

What recommendations would you give to someone considering this product?

Use it for sales - very helpful as we are in back to back meetings

Pros

Continually Improving Product
Reliable
Unique Features
Over Delivered

Gong

What is Gong?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Gong Ratings

91 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Analytics

Sales Coaching

Sales Engagement Platforms

Gong Reviews

Heather B.

Actionable insights driving revenue

Likeliness to Recommend

Pros

Charis d.

Gong for Go-to-Market Teams

Likeliness to Recommend

Pros

CA Varsha Kailash G.

Its like my PA in every call never misses anything

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Call Recording

Call Analytics

Role-Based Access

Manager Annotation and Feedback

Application Integration

Artificial Intelligence Engine

Conversation Coaching

Mobile Support

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization