What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Reliable
- Caring
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Google Chat Reviews
Simone S.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2024
Collaboration and Communication Enhanced
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is resourceful, simple, effective and affordable.
What is your favorite aspect of this product?
Communication is easy with Google Chat and it also eases collaboration. It effectively integrates with other Google Tools
What do you dislike most about this product?
There hasn't been serious malfunctioning with Google Chat
What recommendations would you give to someone considering this product?
For effective team communication and also collaboration, Google Chat delivers.
Pros
- Helps Innovate
- Reliable
- Caring
- Fair
Please tell us why you think this review should be flagged.
Harshani A.
- Role: Operations
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2024
Excellent product!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is a great way to connect with your teams which supports instant messaging.
What is your favorite aspect of this product?
I like the user-friendly layout of Google Chat which is really simple to use. Also, the option to respond to other people’s message threads rather than posting a new message is an excellent feature.
What do you dislike most about this product?
I don’t dislike anything about this product as of now.
What recommendations would you give to someone considering this product?
If you are looking for easier and instant way of messaging to connect with your teams, you can go for it !
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sarin J.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
Streamlined messaging for teams and collaboration.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat integrates seamlessly with google workspace, offering direct connections to gmail, google docs, sheets, and drive, making collaboration quick and effortless.
What is your favorite aspect of this product?
Message pinning allows me to pin important messages, ensuring key information stays accessible at the top of a conversation.
What do you dislike most about this product?
Limited customization options for notifications and workspace setup.
What recommendations would you give to someone considering this product?
I recommended for smaller teams or organizations looking for a simple, effective collaboration tool without advanced features.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Cons
- Less Respectful
- Under Delivered
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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