Guusto Customer Reviews 2025 | Employee Rewards and Recognition

Guusto

Composite Score

7.6 /10

CX Score

8.2 /10

13 Reviews Write a Review

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What is Guusto?

Guusto is an employee recognition and customer rewards platform designed to quickly build employee recognition & customer loyalty programs. Through modern service awards and real-time recognition programs, we empower HR leaders to inspire great employee performance.

Company Details

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Guusto Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guusto?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

3rd Party Integration

Automatic Notifications

Employee Portal

Peer to Peer Recognition

Goal Setting

Leaderboards

Gamification

Surveys Feedback

Social Recognition

Mobile Functionality

Rewards Management

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Guusto Reviews

Ahmed N.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Great platform for employee recognition

Likeliness to Recommend

10 /10

What differentiates Guusto from other similar products?

The software is very user friendly and supports services are responsive. Effectiveness of the software automation features and unlimited customization.

What is your favorite aspect of this product?

Effectiveness of the tool in file sharing and performance management.

What do you dislike most about this product?

The product has met our expectations. I have nothing against it.

What recommendations would you give to someone considering this product?

For a reliable and modern employee recognition and rewards management tool, consider guusto. It is well suited.

Pros

Inspires Innovation
Respectful
Acts with Integrity
Over Delivered

Erere E.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Gifting.

Likeliness to Recommend

7 /10

What differentiates Guusto from other similar products?

Guusto is excellent for boosting employee engagement. It helps organizations align their core values and vision through a recognition-based culture. Its pricing is affordable for small businesses, as it is based on the number of active users.

What is your favorite aspect of this product?

Guusto stands out for its user-friendly interface and customizable features that enhance employee engagement. However, competitors may offer more competitive pricing or better integration with existing tools.

What do you dislike most about this product?

The program should be integrated into self-service portals for easier access. It generates excessive email notifications, which can reduce productivity during the workday. Some employees may struggle to understand or fully appreciate the concept of virtual recognition.

Pros

Saves Time
Fair
Altruistic
Over Delivered

Susan C.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Powerful employee effort recognition software

Likeliness to Recommend

10 /10

What differentiates Guusto from other similar products?

Guusto is simple to use and offers wide variety of redeemable rewards from anywhere across the world.

What is your favorite aspect of this product?

It is easy to create and run employee reward program that motivates better performance. Guusto can send unlimited rewards to multiple team members to recognize their productivity efforts.

What do you dislike most about this product?

The features are straightforward to use and the performance has ever been the best.

What recommendations would you give to someone considering this product?

This is the best tool that can increase production rate and lead to best office practices for most employees in an enterprise. It recognizes employee efforts with the right achievement reward.

Pros

Continually Improving Product
Inspires Innovation
Respectful
Fair

Guusto

What is Guusto?

Company Details

Need Assistance?

Guusto Ratings

86 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Guusto?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

3rd Party Integration The system integrates with other 3rd party applications.

Automatic Notifications Push notifications/reminders to employees via email, mobile, etc.

Employee Portal Includes discussion and chat, information sharing, and employee engagement.

Peer to Peer Recognition Allows peers to recognize each other, not just top-down​.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes.

Leaderboards Provides the ability to obtain a sense of how members are interacting within the community by ranking members according to points, badges, awards earned.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Social Recognition Ways for people to see recognition and share it – badges, newsfeed, etc​.

Mobile Functionality Can be used on mobile devices​.

Rewards Management Employees earn points for recognition and redeem them for gifts, swag, or experiences—globally supported with multi-currency and local reward options.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Guusto Reviews

Ahmed N.

Great platform for employee recognition

Likeliness to Recommend

Pros

Erere E.

Gifting.

Likeliness to Recommend

Pros

Susan C.

Powerful employee effort recognition software

Likeliness to Recommend

Pros

Feature Ratings

3rd Party Integration

Automatic Notifications

Employee Portal

Peer to Peer Recognition

Goal Setting

Leaderboards

Gamification

Surveys Feedback

Social Recognition

Mobile Functionality

Rewards Management

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Breadth of Features