
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
87 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Reliable
- Performance Enhancing
- Friendly Negotiation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Electronic Signatures
Security
Drag and Drop Design
Mobility
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
Version Management
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Ease of IT Administration
Availability and Quality of Training
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JotForm Reviews

Simon G.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Apr 2025
The ease of use is just great
Likeliness to Recommend
What differentiates JotForm from other similar products?
The massive range of features
What is your favorite aspect of this product?
The amount of features
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
just research all products available
Pros
- Performance Enhancing
- Effective Service
- Fair
- Acts with Integrity
Please tell us why you think this review should be flagged.
Cissy A.
- Role: Finance
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Dec 2024
Jotform is an awesome tool
Likeliness to Recommend
What differentiates JotForm from other similar products?
-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.
What is your favorite aspect of this product?
JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.
What do you dislike most about this product?
Nothing really for now.
What recommendations would you give to someone considering this product?
An excellent recommendation for new users
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Please tell us why you think this review should be flagged.

Rakshit C.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
JotForm - East Form development
Likeliness to Recommend
What differentiates JotForm from other similar products?
Best of all, JotForm has improved back-end features. The reporting functions and integrations have really made it very good from its competitors.It made it SUPER easy to design a form with the fields and lets them upload images when contacting.
What is your favorite aspect of this product?
JotForm favourite aspect is the ability to create forms with templates is fantastic. The incredible number of form field options and widget makes creating complex forms with great conditional formatting options.Their customer response is very helpful and responsive in resolving issues.
What do you dislike most about this product?
It’s sometimes hard to read and fill out on mobile browsers because of tendency to be cut off on the screen.
What recommendations would you give to someone considering this product?
For business that are new or want to upgrade can definitely look to JotForms as it has a lot of great features and allows nearly limitless customisation. It is overall great and we haven’t seen any concerns and it is secure too.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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