JourneyDXP Logo
JourneyDXP Logo
Journey Systems Inc.

JourneyDXP

Composite Score
7.3 /10
CX Score
7.7 /10
Category
JourneyDXP
7.3 /10

What is JourneyDXP?

JourneyDXP, formerly Journey Sales, is the leading digital experience solutions provider redefining the modern B2B buyer’s journey that offers digital-first software and services for integrated account-based marketing, sales, and management. By transforming disparate touchpoints into customer-centric buyer journeys, personalizing engagement strategies, and sharing process improvement expertise, JourneyDXP achieves greater customer insights and increased engagement that helps organizations grow more profitable pipelines and stay competitive in dynamic industries.

Company Details


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JourneyDXP Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JourneyDXP?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 81

e-Signature Functions

88

Interoperability Capabilities

85

CPQ - Configure, Price, Quote Analysis

85

Customer-Facing Digital Portal

85

Proposal Management

81

Sales Content Management/Content Hosting

81

Advanced UI/ Browsing Experience

80

Integrated Analytics and Tracking

80

Compliance With Industry Security Standards

70

Collaborative Deal Nurturing

70

Vendor Capability Ratings

Average 72

Ease of Data Integration

80

Ease of Implementation

75

Ease of Customization

75

Quality of Features

75

Breadth of Features

75

Availability and Quality of Training

70

Ease of IT Administration

70

Vendor Support

70

Usability and Intuitiveness

70

Product Strategy and Rate of Improvement

65

Business Value Created

65

JourneyDXP Reviews

S. A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use...and better features

Likeliness to Recommend

6 /10

What differentiates JourneyDXP from other similar products?

Usability

What recommendations would you give to someone considering this product?

Go for it...the best

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Saves Time

Timothy O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product, highly valued resource!

Likeliness to Recommend

9 /10

What differentiates JourneyDXP from other similar products?

JourneyDXP stands out from other similar products by offering a comprehensive, AI-driven approach to customer journey optimization, enabling businesses to visualize, analyze, and enhance every stage of the customer experience in real time.

What is your favorite aspect of this product?

Your favorite aspect of JourneyDXP is likely its ability to leverage AI-driven insights and predictive analytics to create highly personalized and impactful customer experiences. This feature empowers businesses to move beyond static data analysis, enabling dynamic, real-time adjustments that improve engagement and outcomes.

What do you dislike most about this product?

While the product offers advanced features, its full functionality may depend on the quality and completeness of your input data, making data preparation a critical for proper integration into the platform.

What recommendations would you give to someone considering this product?

Take advantage of the trial or demo period to explore its features and ensure it aligns with your business goals.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Raghava S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2024

Best B2B platform for Digital sales room

Likeliness to Recommend

9 /10

What differentiates JourneyDXP from other similar products?

Complex journeys can be done with ease of drag and drop option

What is your favorite aspect of this product?

It helps us increase our engagement by shortening cycles and ease of creating journeys with drag and drop options smart rooms is a fantastic product, it helped us increase our engagement scaling customer engagement

What do you dislike most about this product?

Doesn’t come with a free trial to test out Pricing is slightly on higher side , but definitely does a good job

What recommendations would you give to someone considering this product?

It’s best to understand if the product fits for your need by having a demo and detailed understanding from their sales team as product is slightly on premium side

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Acts with Integrity