Moosend Customer Reviews 2025 | SoftwareReviews

Moosend

Composite Score

7.5 /10

CX Score

7.6 /10

14 Reviews Write a Review

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What is Moosend?

Moosend is a powerful email marketing platform with world-class features, state-of-the-art marketing automations, and an award-winning user interface.

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Moosend Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Moosend.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Moosend?

0% Negative

12% Neutral

88% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Campaign Management

Email Delivery

Auto-Responders

A/B Testing

Segmentation

Content Authoring

Email Templates

Text Messaging

Surveys and Polling

Mobile Optimized

SPAM Compliance

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Moosend Reviews

Raef N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Among the most essential resources

Likeliness to Recommend

10 /10

What differentiates Moosend from other similar products?

We use Moosend for many purposes as an organization. One of these is the time-saving feature that allows us to build a list of potential customers. With this list, we can send them information, campaigns, or service offers without individually sending each piece of material.

What is your favorite aspect of this product?

I can track the rate of consumer receptivity to your products and services by knowing when the customer has received and evaluated your email—a crucial tool for any firm. Also, I notice significant time savings in your day-to-day tasks.

What do you dislike most about this product?

Sometimes, I need to deliver information to several clients at once, and this tool doesn't make it possible. That's why it slightly hinders my productivity.

What recommendations would you give to someone considering this product?

It's perfect for businesses because you can monitor when and from where clients have viewed sent materials and when they have finished reviewing them. A company's success hinges on its ability to track sales, and Moosend provides the tools you need to keep tabs on consumers and data of all kinds.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Rishi B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Powerful email marketing software with automation

Likeliness to Recommend

10 /10

What differentiates Moosend from other similar products?

Intuitive dashboard with chat support (except weekends).

What is your favorite aspect of this product?

How seamlessly it connects with WordPress sites.

What do you dislike most about this product?

Without SMS marketing, we do not find it suitable for ecommerce.

What recommendations would you give to someone considering this product?

Definitely consider this email marketing for content niche websites.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Camille C.

Role: Human Resources
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Saves time over sending the email manually

Likeliness to Recommend

9 /10

What differentiates Moosend from other similar products?

I've tried a lot of other tools, but Moosend is the most secure, reliable, and compatible with other programs that I've encountered so far. For its effectiveness and low price, Moosend is my top choice in email marketing software. It provides a large library of ready-to-use email layouts that may be customized to boost ROI.

What is your favorite aspect of this product?

Over the past year, I've integrated Moosend into my operations and found it to be quite useful. I can easily manage my email marketing campaigns with this straightforward software. The pricing plans and customer service have been excellent for me. Moosend is the best email marketing service out there, and I recommend it to companies of all sizes.

What do you dislike most about this product?

I wish there were more newsletter and email design templates available that kept up with current trends. Everything is functional, however the text editor might use some work. It takes me a while to format my writing with links, bold, and other such features.

What recommendations would you give to someone considering this product?

Since it has such a simple user interface, it has quickly become one of my favorites. My ads, in my opinion, have stronger introductions. Having it work with Wordpress is fantastic. eliminates the need for human intervention in the sending of emails. In particular, the conditional functionality of the automation tool is excellent. Initial rates are favorable.

Pros

Helps Innovate
Effective Service
Saves Time
Continually Improving Product

Moosend

What is Moosend?

Company Details

Book a Free Demo Today!

Moosend Ratings

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Moosend?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Moosend Reviews

Raef N.

Among the most essential resources

Likeliness to Recommend

Pros

Rishi B.

Powerful email marketing software with automation

Likeliness to Recommend

Pros

Camille C.

Saves time over sending the email manually

Likeliness to Recommend

Pros

Feature Ratings

Campaign Management

Email Delivery

Auto-Responders

A/B Testing

Segmentation

Content Authoring

Email Templates

Text Messaging

Surveys and Polling

Mobile Optimized

SPAM Compliance

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training