Mouseflow Customer Reviews 2025 | SoftwareReviews

Mouseflow

Composite Score

7.8 /10

CX Score

8.0 /10

41 Reviews Write a Review

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What is Mouseflow?

Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.

Company Details

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Awards & Recognition

Mouseflow won the following awards in the Website Analytics category

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3 Top Rated Capabilities

2 Top Rated Features

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Mouseflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mouseflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mouseflow?

0% Negative

8% Neutral

92% Positive

Pros

Efficient Service
Fair
Reliable
Enables Productivity

Feature Ratings

Average 85

Data Visualization

Customer Journey Modelling

Conversion Analysis

Audience Segmentation

Customer Value Analysis

Social Media Analytics

Device and Browser Analytics

Audience Demographics

Paid Search Integration

API Framework

Search Engine Optimization

Vendor Capability Ratings

Average 83

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Mouseflow Reviews

Elvis R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Guarantees a better website experience

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Unlike others, it has interactive Heatmaps that show where users click, how they move around the page and where they leave the site, as well as recording user sessions that allow us to see exactly how they interact with our website.

What is your favorite aspect of this product?

It has a greater number of lko functions that make it a tool that I like more. This software helps identify areas for improvement and understand the behavior of visitors, which allows us to make more informed decisions to optimize conversion.

What do you dislike most about this product?

The interface can be a little overwhelming at first, especially for less technical users

What recommendations would you give to someone considering this product?

I recommend this software for those looking to improve the user experience on their website and optimize their conversions. It is especially useful in specific scenarios such as optimizing conversion funnels and identifying friction points in the purchasing process.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Naveen S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Best tool in this segment. Highly recommended

Likeliness to Recommend

10 /10

What differentiates Mouseflow from other similar products?

It provides accurate recoding of user sessions for my website. That helps me to understand my user behaviour.

What is your favorite aspect of this product?

I like its accurate session recordings that can easily available to me. Best tool highly recommended

What do you dislike most about this product?

Sometimes its recoding time is not matched with my crm data.

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Yukio T.

Role: Finance
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Unveiling User Journey Mysteries with MouseStats

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

MouseStats provides a complete UX Analytics Suite that includes session recording, website heatmaps, form analytics, and micro surveys for a full view of user interaction. Real-time updates and assessment reports enable quick and data-driven decision-making. One of the most notable strengths of MouseStats is its ability to enhance the user experience and increase conversion rates. The visitor playback tool acts as a guide through users' live interactions, exposing issues and aiding design optimization. It also streamlines the user experience and enhances satisfaction, which boosts conversions.

What is your favorite aspect of this product?

The heatmaps tool gives a complete solution for collecting, analyzing, and displaying data on visitor behavior across various devices, helping us personalize the website to fit diverse user needs. Moreover, the short surveys acquire genuine feedback from users, which gives us valuable insights to continually improve.

What do you dislike most about this product?

MouseStats is great at analyzing user behavior. However, if advanced predictive analytics were added, it could get even better at anticipating future user actions and preferences. This would allow for proactive optimization opportunities.

What recommendations would you give to someone considering this product?

I trust MouseStats to examine user behavior on our website and uncover key insights that boost optimization and increase conversions. Improving the user experience and maximizing conversion rates make it a valuable tool for any business in the digital age. Real-time reports and instant updates allow data-driven decision-makers to capture and interpret user behavior precisely. It's a must-have for thriving businesses. MouseStats is a valuable tool for understanding user behavior, making informed decisions, and driving business growth.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mouseflow

What is Mouseflow?

Company Details

Need Assistance?

Awards & Recognition

Mouseflow Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mouseflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Mouseflow Reviews

Elvis R.

Guarantees a better website experience

Likeliness to Recommend

Pros

Naveen S.

Best tool in this segment. Highly recommended

Likeliness to Recommend

Pros

Yukio T.

Unveiling User Journey Mysteries with MouseStats

Likeliness to Recommend

Pros

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Feature Ratings

Data Visualization

Customer Journey Modelling

Conversion Analysis

Audience Segmentation

Customer Value Analysis

Social Media Analytics

Device and Browser Analytics

Audience Demographics

Paid Search Integration

API Framework

Search Engine Optimization

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement