MSP360

MSP360 RMM

Composite Score

7.6 /10

CX Score

7.4 /10

11 Reviews Write a Review

Claim Software

What is MSP360 RMM?

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

MSP360 RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 RMM?

9% Negative

9% Neutral

82% Positive

Pros

Over Delivered
Transparent
Client's Interest First
Friendly Negotiation

Feature Ratings

Average 85

Remote NOC, SOC, Helpdesk Integration

Support for IoT Devices

Discovery

Ransomware Recovery and Removal

Endpoint Backup

Process Automation

Network Management

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Vendor Capability Ratings

Average 76

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

MSP360 RMM Videos

MSP360 RMM Reviews

Vishnu S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful, Yet Needs More Customization

Likeliness to Recommend

8 /10

What differentiates MSP360 RMM from other similar products?

MSP360 RMM stands out for its flexibility and integration capabilities. Unlike many competitors, it offers seamless integration with popular cloud storage providers like Amazon S3, Microsoft Azure, and Google Cloud, giving MSPs more options for backup and disaster recovery. Additionally, its user-friendly interface and customizable workflows make it accessible for both small businesses and larger enterprises. The platform also emphasizes cost-effectiveness, providing powerful features at a competitive price point, without locking users into proprietary ecosystems.

What is your favorite aspect of this product?

My favorite aspect of MSP360 RMM is its seamless cloud backup integration. The ability to easily integrate with multiple cloud storage providers, like Amazon S3, Microsoft Azure, and Google Cloud, offers unmatched flexibility for MSPs when it comes to choosing the best storage solution for their clients. This makes data protection more customizable and efficient.

What do you dislike most about this product?

What I dislike most about MSP360 RMM is its limited built-in ticketing system. While it integrates with third-party solutions, having a native, fully integrated ticketing feature would streamline workflows and reduce the need for external apps. Without this, MSPs often need to rely on multiple platforms, which can lead to inefficiencies and create disconnects in the support process.

What recommendations would you give to someone considering this product?

If you're considering MSP360 RMM, I'd recommend focusing on its strengths in cloud backup and data protection, especially if you need flexible integration with multiple cloud providers. It's an excellent choice for MSPs looking for scalable, cost-effective solutions. However, if you're looking for an all-in-one tool with built-in ticketing or advanced network monitoring, you might need to integrate with third-party tools to fill those gaps. Also, take time to explore its automation features—while solid, there's room for more advanced scripting and custom workflows to make your processes even more efficient.

Pros

Continually Improving Product
Saves Time
Fair
Acts with Integrity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Best product of its kind

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Douglas C.

Role: Student Academic
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Very simple to use

Likeliness to Recommend

9 /10

What differentiates MSP360 RMM from other similar products?

SImplicity to use.

What is your favorite aspect of this product?

Great usability.

What do you dislike most about this product?

I dont dislike nothing.

What recommendations would you give to someone considering this product?

Usefull and simple to understand.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

MSP360 RMM

What is MSP360 RMM?

Company Details

Need Assistance?

MSP360 RMM Ratings

89 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love MSP360 RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

MSP360 RMM Videos

MSP360 RMM: A Painless and Cost-Efficient Remote Monitoring and Management Solution

MSP360 RMM Reviews

Vishnu S.

Powerful, Yet Needs More Customization

Likeliness to Recommend

Pros

Best product of its kind

Likeliness to Recommend

Pros

Douglas C.

Very simple to use

Likeliness to Recommend

Pros

Most Popular MSP360 RMM Comparisons

TeamViewer

Pulseway

ConnectWise Automate

LogMeIn Central by GoTo

Atera

NinjaOne Platform

Feature Ratings

Remote NOC, SOC, Helpdesk Integration

Support for IoT Devices

Discovery

Ransomware Recovery and Removal

Endpoint Backup

Process Automation

Network Management

Remote Control

Real User Monitoring

Anti Malware Signature Detection

Patch Management

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness