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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
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Category
Nimble
8.5 /10

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Fair
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 80

Account and Contact Management

85

Collaboration

84

Sales Management

82

Customer Service Management

80

Lead Management

80

Telephony and Call Center Management

80

Activity and Workflow Management

78

Marketing Management

77

Quote Contract and Proposal

77

Analytics and Reporting

74

Mobile

74

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Implementation

80

Usability and Intuitiveness

80

Availability and Quality of Training

80

Ease of Data Integration

78

Quality of Features

78

Breadth of Features

78

Vendor Support

77

Ease of IT Administration

77

Product Strategy and Rate of Improvement

76

Ease of Customization

76

Nimble Reviews

Glenn S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Serious marketing tools for your small business

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Social awareness. Rich functionality. Advanced features. Priced right.

What is your favorite aspect of this product?

Templates and group emails. Notifications on email opens. Integration with Outlook.

What do you dislike most about this product?

NO FOLDERS IN EMAILTEMPLATES. Pretty Please!

What recommendations would you give to someone considering this product?

Understand all the things that you can do, but go slow and implement gradually

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Respectful

Matthew E.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

.. discipline your contact records with Linkedn

Likeliness to Recommend

7 /10

What differentiates Nimble from other similar products?

Connectivity ... Linkedin Scial Media, Google, MS

What is your favorite aspect of this product?

Discipline to open contact record through LinkedIn, AI, and Google docs +++

What do you dislike most about this product?

Cost of storage and records and forms without your help to reduce my cost. Trust is adversely impacted when you charge me for things I don't use. Even worse, when the things I don't use are because they don't work... such as Nimble web forms and I had to pay for Wufoo. And then on top of it, you charge me for Webforns I don't even use. Ttanks for the refund.

What recommendations would you give to someone considering this product?

I have a difficult time recommending the product because of my experience with changes in user navigation. You will introduce new features, and I find that the locations of certain fields have been moved to a foreign location. Meanwhile, many of the new features that you introduce are not useful to me. so I tell them what I am using, Nimble, but don't try to influence their decision because I don't know what their needs are

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Reliable

Sherry B.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

practical and easy to use

Likeliness to Recommend

9 /10

What differentiates Nimble from other similar products?

simplicity

What is your favorite aspect of this product?

on line anywhere - fast service response

What do you dislike most about this product?

the reports could be better thought out

What recommendations would you give to someone considering this product?

start with the end in mind - what are your goals wiith nimble

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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