Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks Cloud Help Desk Logo Award Winner Product Badge
Spiceworks

Spiceworks Cloud Help Desk

8.4 /10
Category
Spiceworks Cloud Help Desk
8.4 /10

What is Spiceworks Cloud Help Desk?

Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.

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Awards & Recognition

Spiceworks Cloud Help Desk won the following awards in the IT Service Management - Midmarket category

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Spiceworks Cloud Help Desk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spiceworks Cloud Help Desk.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spiceworks Cloud Help Desk?

1% Negative
7% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Efficient Service
  • Transparent

Feature Ratings

Average 75

Technician Administration

83

Multi Device Capability

81

End User Support Solutions

80

End User Self Serve

78

Integrated Knowledge Management

76

Multi-Site Functionality

75

Reporting

74

Integration With IT Tools

73

Service Catalog

73

Vendor Capability Ratings

Average 78

Ease of Implementation

85

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

81

Vendor Support

78

Quality of Features

76

Ease of Data Integration

76

Availability and Quality of Training

75

Breadth of Features

73

Product Strategy and Rate of Improvement

73

Ease of Customization

72

Spiceworks Cloud Help Desk Reviews

Aman M.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Best product

Likeliness to Recommend

9 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks Cloud Help Desk sets itself apart from similar products in a few key ways. Firstly, it's known for its active online community, where users can share knowledge and support each other. This community aspect adds a personal touch that many find helpful. Secondly, it's often praised for being budget-friendly, making it accessible to small and medium-sized businesses. Additionally, its user-friendly interface makes it easy to use, even for those without extensive technical knowledge. The integration with Spiceworks Inventory Management is another standout feature, providing seamless asset management alongside ticketing.

What is your favorite aspect of this product?

What sets Spiceworks Cloud Help Desk apart from others is its community involvement, low cost, user-friendly interface, and integration with Spiceworks Inventory Management. It's popular because it's easy to use, affordable, and regularly updated based on user feedback. Plus, its integration with the Spiceworks community allows users to tap into a wealth of knowledge and support from other IT professionals. Overall, it's a reliable and cost-effective option for organizations looking for a hassle-free help desk solution.

What do you dislike most about this product?

Some users find Spiceworks Cloud Help Desk lacking in customization options and may experience occasional performance issues, especially with high ticket volumes. Integrating with third-party tools can be challenging, and some users wish for more advanced reporting features. Additionally, support response times have been criticized by some users. However, experiences may vary, and others appreciate its ease of use, affordability, and integration with the Spiceworks community for support and knowledge sharing.

What recommendations would you give to someone considering this product?

If you're thinking about Spiceworks Cloud Help Desk, here are a few tips. First, figure out what your organization really needs from a help desk tool. Then, try out Spiceworks to see if it meets those needs. Consider whether it can work well with other tools you use. Also, don't forget about the Spiceworks community – they can be a big help. Make sure your team gets the training and support they need to use it effectively. And once you start using it, keep an eye on how well it's working for you and be ready to make adjustments if needed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Samaya P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Very good website and fanatic application

Likeliness to Recommend

10 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Spiceworks offers its Cloud Help Desk for free, which makes it attractive for smaller businesses or organizations with limited budgets. Ease of Use: The user-friendly interface and intuitive design make it easy for users to navigate and utilize the software without extensive training

What is your favorite aspect of this product?

don't have personal preferences or experiences, but one standout aspect of Spiceworks Cloud Help Desk is its comprehensive feature set combined with the free pricing model. This makes it accessible to businesses of all sizes, providing powerful tools for managing help desk operations without imposing financial barriers

What do you dislike most about this product?

Everything is good nothing is dislikes

What recommendations would you give to someone considering this product?

You can buy this product without any doute everything is good

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Vishal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Features within the paid product

Likeliness to Recommend

7 /10

What differentiates Spiceworks Cloud Help Desk from other similar products?

Community within.

What is your favorite aspect of this product?

The community is helpful.

What do you dislike most about this product?

There are other products.

What recommendations would you give to someone considering this product?

Consider this and others.

Pros

  • Inspires Innovation
  • Saves Time
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Friendly Negotiation

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