What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
91 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Respectful
- Reliable
- Effective Service
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Asset Management
Social Moderation and Workflow Management
Social Response Management
Campaign Execution
Social Media Channel Integration Outbound
Social Post Archival
Dashboards and Visualization
Trend Analysis
Sentiment Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Sprout Social Enterprise Reviews
Melissa O.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2024
Couldn't do my job without it
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social has a more modern interface than others. The reporting really sets it apart too - they are so visual and easy to navigate.
What is your favorite aspect of this product?
It makes running social easy. You can run the campaigns, check your inbox, schedule posts and analyze metrics straight from one place. They continually innovate as well, always adding new features to make running social even easier.
What do you dislike most about this product?
Customer service is not great. I supposedly have a client services person assigned to me, but I will only hear from them when they're trying to sell me something - then they won't leave me alone. When I have an actual question, they don't get back to me. I've had better luck contacting them via support, which is very responsive and helpful.
What recommendations would you give to someone considering this product?
I would recommend it, if you can afford to spend the money. It's pricey, but you get pretty much everything you need in one place - there will be no need to purchase any other social media product.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements
- Leverages Incumbent Status
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Tania C.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2024
Sprout Social is a superb product
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Sprout Social offers content scheduling across all social media profiles.
What is your favorite aspect of this product?
Customer service is excellent.
What do you dislike most about this product?
Needs to be more competitively priced.
What recommendations would you give to someone considering this product?
Sprout Social Enterprise is a really great product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
karan b.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2024
10/10 as a Social media management tool
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
I use this software mainly for publishing and generate the reports and i like how we can tag other account at the publishing page without going back to edit the post
What is your favorite aspect of this product?
I like how it is easy to use and we can publish the content according to our content calendar it will save our most of the time
What do you dislike most about this product?
Right now i haven't faced any issue with this tool
What recommendations would you give to someone considering this product?
I will surely recommend this product because it is easy to use and we can automate our posting and it shows the analytics that help us improve our upcoming strategies Highly recommended !!
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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