Square POS Logo Award Winner Product Badge
Square POS Logo Award Winner Product Badge
Square, Inc.

Square POS

Composite Score
8.0 /10
CX Score
8.1 /10
Category
Square POS
8.0 /10

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details


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Awards & Recognition

Square POS won the following awards in the Retail POS category

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Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

6% Negative
11% Neutral
83% Positive

Pros

  • Fair
  • Reliable
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 81

Cash Register Point of Purchase Devices

86

Sales Transactions

85

Employee Mobile

84

Online Integrations Web Store

81

PCI and EMV Compatible

80

Loyalty Program

80

Employee Management

79

Analytics and Reporting

78

Customer Account Management

78

Inventory Control

76

Pricing Promotions

74

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of IT Administration

80

Quality of Features

80

Vendor Support

79

Business Value Created

78

Ease of Data Integration

78

Ease of Customization

77

Breadth of Features

77

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

75

Square POS Reviews

Ansuman K.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable, user-friendly POS that’s ideal for growi

Likeliness to Recommend

9 /10

What differentiates Square POS from other similar products?

Square POS stands out because it combines payment processing, inventory, and online sales into one easy-to-use platform. There’s no need for multiple vendors, and the system is built with small businesses in mind — making it easy to set up and manage without heavy IT support.

What is your favorite aspect of this product?

The simplicity and intuitive design make it really easy to train staff and manage daily operations. We also appreciate how seamlessly it integrates with Square’s online store and other tools like invoicing and customer loyalty programs.

What do you dislike most about this product?

Some features feel a bit limited, especially when it comes to advanced reporting or customizing the experience beyond basic functions. It also requires add-ons or paid plans for certain tools, which can add up over time.

What recommendations would you give to someone considering this product?

Square POS is perfect if you're a small to mid-sized business looking for a modern, low-maintenance solution. Just be sure to review what features come standard versus what's part of paid upgrades, so you're not surprised later. It's a great system as long as your needs are within its core strengths.

Pros

  • Reliable
  • Fair
  • Generous Negotitation
  • Transparent

Deandre G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Square POS is a great option for mobility.

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Mobility, ease of use, customizable

What is your favorite aspect of this product?

Integrates various payment methods for ease of transactions.

What do you dislike most about this product?

No option for dark mode.

What recommendations would you give to someone considering this product?

I would recommend this product specifically.

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Heidi M.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use. Great product!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Square POS is a known name brand to me and others so I think that gives trustworthiness.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Nothing, I enjoy this product.

What recommendations would you give to someone considering this product?

Give it a try

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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