Parker Software

ThinkAutomation

Composite Score

8.3 /10

CX Score

8.4 /10

28 Reviews Write a Review

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What is ThinkAutomation?

ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.

Company Details

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ThinkAutomation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThinkAutomation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThinkAutomation?

0% Negative

4% Neutral

96% Positive

Pros

Efficient Service
Caring
Transparent
Includes Product Enhancements

Feature Ratings

Average 83

Out of the box integration

Process Discovery

Sentiment Analysis

Code-Free Programming

Optical Character Recognition

User Libraries

Concurrent Work

Central Deployment

Cloud Hosting

Role-Based Access

Unsupervised Launch

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Ease of Implementation

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

ThinkAutomation Screenshots

ThinkAutomation Videos

ThinkAutomation Reviews

Keshab D.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A great product for daily use.

Likeliness to Recommend

9 /10

What differentiates ThinkAutomation from other similar products?

It is really simple for anyone to use. All round integration and extraction process. One of the best cloud based business process.

What is your favorite aspect of this product?

Cut costs and saves time

What do you dislike most about this product?

Nothing as of so far

What recommendations would you give to someone considering this product?

Definitely go for it. You would love the product when it comes in need of automation. Saves a lot of time.

Pros

Helps Innovate
Reliable
Effective Service
Inspires Innovation

Amir H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

perfect for marketing list management

Likeliness to Recommend

8 /10

What differentiates ThinkAutomation from other similar products?

I use it to clean my subscriber lists by detecting bounces, unsubscribes, and segmenting contacts based on behavior.

What is your favorite aspect of this product?

it pulls data from my email tool and CRM and keeps lists fresh without me lifting a finger.

What do you dislike most about this product?

takes a bit to map custom fields correctly, but support helps.

What recommendations would you give to someone considering this product?

if you're serious about clean lists, this tool keeps your marketing sharp.

Pros

Efficient Service
Acts with Integrity
Includes Product Enhancements
Helps Innovate

Cons

Slower Product Innovation
Commodity Features
Less Effective Service

Kavya D.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

ideal for automated database updates on multiple.

Likeliness to Recommend

9 /10

What differentiates ThinkAutomation from other similar products?

By automating database updates, thinkautomaton has saved us hours.

What is your favorite aspect of this product?

Drawing on incoming data, it automatically inserts, updates, and deletes records. This has maintained correct and orderly our database free from human data entry.

What do you dislike most about this product?

Sometimes syncing with older database systems calls for further setup.

What recommendations would you give to someone considering this product?

Thinkautomation efficiently automates database updating if you must maintain it current.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

ThinkAutomation

What is ThinkAutomation?

Company Details

Need Assistance?

Awards & Recognition

ThinkAutomation Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love ThinkAutomation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Process Discovery Analysis of user interactions with systems and applications to generate a mapping of the workflow.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

User Libraries Stock of standard actions that are ready to use, as is, or that can be the building blocks of customized actions.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Unsupervised Launch Bots triggered to action based on a schedule or when prescribed conditions are met.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

ThinkAutomation Screenshots

TA on screen 8 - 2021

TA on screen 9 2021

TA on screen 16 - 2021

ThinkAutomation Videos

An Introduction to ThinkAutomation 5

How to create & deploy a ChatGPT chatbot with access to a private local knowledge base.

Automate anything with ChatGPT

ThinkAutomation Reviews

Keshab D.

A great product for daily use.

Likeliness to Recommend

Pros

Amir H.

perfect for marketing list management

Likeliness to Recommend

Pros

Cons

Kavya D.

ideal for automated database updates on multiple.

Likeliness to Recommend

Pros

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Feature Ratings

Out of the box integration

Process Discovery

Sentiment Analysis

Code-Free Programming

Optical Character Recognition

User Libraries

Concurrent Work

Central Deployment

Cloud Hosting

Role-Based Access

Unsupervised Launch

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Data Integration