Vendor Technology Notes

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Content Management

May 20, 2026

Acquia Source: The Command Center Vision Anchored in Governance

Acquia Source brings CMS, DAM, web governance, Drupal hosting, and a new in-platform agentic AI layer into a single command center spanning SaaS and PaaS delivery, with the strategic bet that enterprises moving content operations into the AI era will value governed coordination and marketer-friendly Drupal alongside agentic speed. The architecture is well aligned for organizations already invested in Drupal, with broad MCP availability and bring-your-own-model support sitting on the near-term roadmap.

Content Management

April 24, 2026

Regulated AI Crosses Into Production Reality

LighthouseIQ, launched on January 21, 2026, by Lighthouse Global is an AI intelligence platform purpose-built for eDiscovery. Outputs have been accepted by the Department of Justice and Federal Trade Commission on second-request matters. That is a production threshold most AI vendors in this space have not yet been required to clear.

Content Management

March 26, 2026

Conga Acquires PROS as Part of Rebrand and Expanded Commerce Coverage

Big change is at hand for CPQ vendors Conga and PROS, as the former acquired the latter in early 2026. Catering to different markets, the two products will remain distinct within the Conga Advantage platform. Conga intends to provide robust functionality across the commerce chain by rounding out existing CLM, CPQ, and document generation capabilities with strong pricing technology and new AI capabilities.

IT Operations

March 20, 2026

From CPQ to Control Plane: How Conga Is Reassembling Enterprise Commerce

Conga is making a deliberate bid to become the control plane for enterprise commerce, not just a CPQ vendor with adjacent features. The PROS acquisition closes a structural pricing gap and accelerates Conga's AI roadmap, while the commerce chain narrative reframes how revenue work should flow end to end. If Conga executes well, it will be a default platform for complex enterprises. If it stumbles, it remains a strong but bounded CPQ incumbent.

Sales & Service

June 04, 2025

Conga’s Strategic Pivot: Analyzing the Future of Revenue Lifecycle Management for Enterprise Leaders

As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.

Sales & Service

October 19, 2021

Zoho One Release Expands Platform With New Apps and Services for a Hybrid Work World

Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.

Content Management

May 14, 2021

The Three C’s of Enterprise Collaboration Software

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

Content Management

August 21, 2020

Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

Content Management

July 21, 2020

Can Box Be Used Instead of SharePoint Online in Microsoft Teams?

Teams is designed for close integration with SharePoint, but the latest Box/Teams integration has organizations wondering if they can use Box instead. This note outlines the extent that this is currently possible and offers some best practices.

Content Management

June 12, 2020

Box Announces Work-From-Anywhere Policy for Employees

Box CEO Aaron Levie recently announced that the company will allow employees to “work from anywhere” until January 2021.

Content Management

June 08, 2020

Dropbox Deepens Integration With Zoom and Adds Support for Saving Meeting Recordings

Software that facilitates enterprise file synchronization and sharing (EFSS) is always key to getting work done, but now, with many businesses operating under the necessity of working from home due to COVID-19, it is more essential than ever.

Content Management

April 14, 2020

EFSS Market Contraction? Where Are We Now?

Predictions of a major decline in EFSS vendors have not yet borne out.

Content Management

January 29, 2020

Zoho Sign Boosts Integration to Compete With DocuSign

Zoho is extending the integration of its e-signature application, Zoho Sign, into more of its software suite, it announced on Jan. 23.

Content Management

January 28, 2020

Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises numerous concerns with IT leaders and O365 administrators.

IT Operations

January 09, 2020

Endava Releases Q4 FY2019 and FY2019 Earnings

Endava has released its Q4 FY2019 and FY2019 earnings, marking its first year as a public company on the NYSE.

Content Management

November 13, 2019

Adobe’s ELA Is All About Product Optimization…Not the Price

Adobe has achieved near-monopoly status in the world of graphic/web design through the massive adoption of its Creative Suite product set. Far too often customers are focusing on the subscription price when there is much more value to be obtained through optimizing product selection and proactive management of end-users’ software usage.

Content Management