AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.1 /10
CX Score
9.3 /10
Category
AWS Systems Manager
9.1 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

4% Negative
3% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Fair
  • Reliable

Feature Ratings

Average 87

Cloud Integration

90

Configuration Validation

89

Cloud Migration

88

Cloud Analytics and Reporting

87

Performance Monitoring Management

87

Capacity Management

87

Application Release Automation

86

Orchestration and Workflow Management

85

Self Service Cloud Services

84

Cloud SLA Management Governance

84

Automatic Resource Scaling Elasticity

84

Vendor Capability Ratings

Average 85

Breadth of Features

87

Usability and Intuitiveness

87

Ease of Implementation

86

Quality of Features

86

Business Value Created

86

Ease of IT Administration

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Vendor Support

84

Availability and Quality of Training

83

Ease of Customization

83

AWS Systems Manager Reviews

Satish D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Robust and Reliable, But Needs Smarter Automation

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Agentless, Secure Access, Tight Integration with AWS Ecosystem, Hybrid Infrastructure Support, Built-in Automation at Scale, Unified Console for Ops Tasks, No Extra Cost for Core Features.

What is your favorite aspect of this product?

My favorite aspect of AWS Systems Manager is definitely Session Manager, it’s a game-changer for secure, remote access. No need to manage SSH keys, open inbound ports, or maintain bastion hosts. It lets you connect to instances securely over the AWS console or CLI, fully audited via CloudTrail, and backed by IAM policies. It’s clean, simple, and super secure ,perfect for organizations with strict compliance needs.

What do you dislike most about this product?

The console UI can feel cluttered and unintuitive, especially for new users. Features like Automation, Patch Manager, and State Manager are powerful but require steep learning curves. It’s incredibly powerful, but the onboarding and day-to-day usability could be much smoother especially for smaller teams

What recommendations would you give to someone considering this product?

Start with the Essentials First, Use IAM Roles Wisely, Organize with Tags & Resource Groups, Embrace Automation Gradually, Plan for Multi-Account, Multi-Region Use, Invest Time in Learning & Testing.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dennis A.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Simplify the Chaos, Manage the Systems!

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

When you’re overseeing the IT infrastructure in a manufacturing setup, every second counts. AWS Systems Manager has been a pivotal tool for us, streamlining how we handle our sprawling network of servers, endpoints, and configurations. It’s like having an extra team member who never sleeps, constantly ensuring our systems are in top shape.

What is your favorite aspect of this product?

I’m particularly impressed by the Session Manager feature. Whether I’m troubleshooting a misconfigured server or adjusting settings on a remote machine, secure shell access without needing a bastion host is a lifesaver. It’s efficient, secure, and works seamlessly across our hybrid environment.

What do you dislike most about this product?

The complexity of the initial setup.

What recommendations would you give to someone considering this product?

We’ve drastically reduced time spent on manual maintenance, improved system reliability, and even gained better visibility into resource utilization. This has freed up our team to focus on strategic initiatives, like integrating IoT devices for real-time monitoring on the shop floor.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vivek M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Systems Manager offers powerful automation capabilities through features like Run Command, Automation Documents, Maintenance Windows, and State Manager.

What is your favorite aspect of this product?

Provides tools to enforce security policies, manage access controls, and ensure compliance with industry standards

What do you dislike most about this product?

The depth and complexity of Systems Manager's features can overwhelm new users. With multiple capabilities (like Automation, State Manager, Run Command, and Patch Manager), it can be challenging to understand which feature suits a particular need, especially for teams just getting started

What recommendations would you give to someone considering this product?

Systems Manager offers a library of pre-built Automation Documents for common tasks. Use these documents as templates or starting points to avoid writing complex JSON/YAML configurations from scratch and to reduce the chance of errors.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Efficient Service

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