Box

Box ECM

Composite Score

7.7 /10

CX Score

8.1 /10

37 Reviews Write a Review

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What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

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4 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

0 Top Rated Features

2023

Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

10% Negative

3% Neutral

87% Positive

Pros

Reliable
Efficient Service
Effective Service
Respectful

Feature Ratings

Average 83

File Conversion

ECM Document Management

Metadata Management

Search

Capture Channels

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Collaboration

Mobile

Ediscovery Audit Trail

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Box ECM Reviews

John S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

This is a great and useful product!

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box ECM's intuitive, user-friendly interface makes it easy for users to navigate and manage their content. Its cloud-based solution enables remote collaboration and flexible work scheduling.

What is your favorite aspect of this product?

I like the fact that Box ECM is not regularly updated with new technology and features always putting the needs of the user first.

What do you dislike most about this product?

While Box ECM does a good job in the area of data security, I think it should do a better job in the area of considering data security and securing sensitive information to be competitive.

What recommendations would you give to someone considering this product?

Box ECM is one of the first cloud-based enterprise content management (ECM) solutions on the market, it's a comprehensive ECM platform that offers a wide range of features, I recommend it if you're looking for an ECM software that is both secure and easy to use.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

James C.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Excellent choice for documents collaboration.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Nice and friendly user interface which makes it easy to navigate.Efficient with files and documents collaboration.

What is your favorite aspect of this product?

Impeccable customer support.Reliable for secure and cloud storage of files and documents.

What do you dislike most about this product?

Great but can be costly for small business.

What recommendations would you give to someone considering this product?

Efficiency for secure storage of files and documents.Terrific for team collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Duncan M.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

A Formidable Enterprise Content Management Tool.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box ECM automates and streamline complex business processes and workflows thus eliminating manual repetitive tasks and saving time.

What is your favorite aspect of this product?

Ease to organize,manage and control contents. Secure contents storage and sharing. Ability to search documents and file quickly.

What do you dislike most about this product?

Absolutely nothing to complain.

What recommendations would you give to someone considering this product?

Ideal for Enterprise Content Management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Box ECM

What is Box ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Box ECM Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Box ECM Reviews

John S.

This is a great and useful product!

Likeliness to Recommend

Pros

James C.

Excellent choice for documents collaboration.

Likeliness to Recommend

Pros

Duncan M.

A Formidable Enterprise Content Management Tool.

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

File Conversion

ECM Document Management

Metadata Management

Search

Capture Channels

Workflow Process Automation

File Approvals Esignatures

Access Permissions Management

Collaboration

Mobile

Ediscovery Audit Trail

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization