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Dealertrack

Dealertrack DMS

Composite Score

6.0 /10

CX Score

6.0 /10

5 Reviews Write a Review

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What is Dealertrack DMS?

Dedicated Cloud-based Dealer Management Software Partners. It's time to say goodbye to complicated interfaces, long-term contracts, and hidden fees. Say hello to Dealertrack DMS.

Company Details

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Dealertrack DMS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

81 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dealertrack DMS?

0% Negative

38% Neutral

62% Positive

Pros

Caring
Transparent
Includes Product Enhancements
Reliable

Cons

Security Frustrates
Inhibits Innovation
Less Productive

Feature Ratings

Average 65

Third-Party Integration

Original Equipment Manufacturers (OEM) Communications

Accounting and Financial Management

Inventory Management

Mobile

Auto Parts Management

Service Management

Payroll Administration

Analytics and Reporting

Sales and Financial & Insurance (F&I) Operations

Digital Retailing

Vendor Capability Ratings

Average 69

Vendor Support

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Dealertrack DMS Reviews

Sakshi h.

Role: Finance
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2024

Advanced and smart search tools

Likeliness to Recommend

8 /10

What differentiates Dealertrack DMS from other similar products?

Accuracy of data

What is your favorite aspect of this product?

Real time gl optimization

What do you dislike most about this product?

Hard to train people using different software

What recommendations would you give to someone considering this product?

Can be more user friendly and easier inventory management tools can be introduced

Pros

Performance Enhancing
Unique Features
Efficient Service
Reliable

Cons

Inhibits Innovation
Less Friendly Negotiation
Less Productive

Chris m.

Role: Consultant
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Great cost great service

Likeliness to Recommend

7 /10

What differentiates Dealertrack DMS from other similar products?

a lot easier to use and way more features overall

What is your favorite aspect of this product?

The setup of switching over

What do you dislike most about this product?

Nothing to date so far

What recommendations would you give to someone considering this product?

Great product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Sherry W.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Helps with Day to Day Dealership Functionality

Likeliness to Recommend

9 /10

What differentiates Dealertrack DMS from other similar products?

The integration and implementation was fast and easy.

What is your favorite aspect of this product?

It pairs seamlessly with our other existing products.

What do you dislike most about this product?

Nothing. I am a fan.

What recommendations would you give to someone considering this product?

It will help your dealership.

Pros

Reliable
Saves Time
Friendly Negotiation
Helps Innovate

Dealertrack DMS

What is Dealertrack DMS?

Company Details

Need Assistance?

Dealertrack DMS Ratings

80 Likeliness to Recommend

81 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love Dealertrack DMS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Original Equipment Manufacturers (OEM) Communications The capability to transfer data from one point to another, across the organization, suppliers and manufacturers.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Auto Parts Management Includes inventory and parts management, stock planning and demand management.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales and Financial & Insurance (F&I) Operations Includes insurance management, credit information and processing, selling add-on products, contracting and warranty management.

Digital Retailing Includes experiences that allow consumers to maneuver and engage with a website at different stages of the purchasing journey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Dealertrack DMS Reviews

Sakshi h.

Advanced and smart search tools

Likeliness to Recommend

Pros

Cons

Chris m.

Great cost great service

Likeliness to Recommend

Pros

Sherry W.

Helps with Day to Day Dealership Functionality

Likeliness to Recommend

Pros

Feature Ratings

Third-Party Integration

Original Equipment Manufacturers (OEM) Communications

Accounting and Financial Management

Inventory Management

Mobile

Auto Parts Management

Service Management

Payroll Administration

Analytics and Reporting

Sales and Financial & Insurance (F&I) Operations

Digital Retailing

Vendor Capability Ratings

Vendor Support

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration