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What is Dialpad Contact Center?
Dialpad Support leverages Ai to revolutionize the contact center experience, giving support teams the tools they need to deliver exceptional omnichannel customer experiences, with quality management, workforce management, automations, analytics and real-time assistance that makes human agents more effective.
Company Details
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Get AssistanceDialpad Contact Center Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Contact Center?
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Power/Progressive Dialer
Preview Dialer
Analytics and Reporting
Call Management
Campaign Control Management
Contact List Management
Predictive Dialer
Interactive Voice Response (IVR) and Call Flow Designer
CRM Integration
Omnichannel Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Also Featured in...
Dialpad Contact Center Reviews
Karan S.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Experience Seamless Connectivity with New VOIP
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
We got this tool 2 days back as I am doing a test run of this tool. I must say that this once is an excellent VOIP tool, has a user friendly interface and has all the features available on a single screen. It has texting, voice calls and conference features available which makes things easily manageable. This also has a Calendar reminder, screen-share, group call and conference feature as well which makes it a way ahead of it's major competitors available inn the job market.
What is your favorite aspect of this product?
Calendar setup and reminders, screen-sharing, easily accessible GUI, excellent voice quality, not even a single call drop even with low internet speed and best class performance.
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Anyone can but who wanted to setup a business or commercial setup.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jaclyn H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
On it's way to get better
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
The user interface is really great to use
What is your favorite aspect of this product?
Support is ongoing and and easy to use
What do you dislike most about this product?
The user interface and user experience
What recommendations would you give to someone considering this product?
Make sure it integrates with your CRM before committing
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Nali j.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2024
Fantastic features
Likeliness to Recommend
What differentiates Dialpad Contact Center from other similar products?
With dialpad it's Easy to reach to clients in short time
What is your favorite aspect of this product?
Friendly users interface. Unique dashboard Easy to learn
What do you dislike most about this product?
Customer support is restricted US business hours causing delay in response.
What recommendations would you give to someone considering this product?
Can be use to make calls anyway at anytime
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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