FieldEdge Customer Reviews 2025 | SoftwareReviews

FieldEdge

Composite Score

7.7 /10

CX Score

7.9 /10

8 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is FieldEdge?

FieldEdge is a field management service software for contractors that connects every part of your business on one simple, yet powerful system. Accessible from anywhere and updated in real-time, FieldEdge gives everyone on your team an extra edge, from the office to the field.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

FieldEdge Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FieldEdge?

0% Negative

8% Neutral

92% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Field Service Knowledge Management

Mobile App

Quotes and Estimates

Online Booking

Billing and Invoice Management

Application Integration

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

GPS Tracking

Field Sales Enablement

Vendor Capability Ratings

Average 88

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration

FieldEdge Reviews

Jacob R.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Market research.

Likeliness to Recommend

10 /10

What differentiates FieldEdge from other similar products?

We can accurately dispatch technicians and move the schedule around easily when changes are made or needed throughout the day or week. We have saved lots of time and money with the entire system, especially billing. It’s perfectly tailored for gathering information at an instant and greatly reduces the frustration of implementing a new operational process into an existing “paper” HVAC service company.

What is your favorite aspect of this product?

We know our team at Field Edge by name from how closely they work with us. They regularly are checking in and are prompt in response when we have need of them. Further I have had them go well beyond their scope of work to promote our company’s success on multiple occasions. The marketing tools that are available within the program are amazing!

What do you dislike most about this product?

Limited gig availability, low pay for some gigs, and limited opportunities in certain areas.

What recommendations would you give to someone considering this product?

I’d recommend to any company that purchases this software to take full advantage of the Support page. The software was very simple to learn and offered much more than we expected.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Popovu G.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

My Experience With FieldEdge

Likeliness to Recommend

9 /10

What differentiates FieldEdge from other similar products?

What makes FieldEdge different is that it is accessible from any location. What's more it is updated in real time which is great

What is your favorite aspect of this product?

I like the easy accessibility to FieldEdge The software is updates in real time Makes field service management easy

What do you dislike most about this product?

Not very affordable especially to small businesses

What recommendations would you give to someone considering this product?

I recommend FieldEdge for its many capabilities in field service management. It works in real tome and can be accessed from any location making it the very best for business use.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

Mandias M.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Great Field Service Management

Likeliness to Recommend

9 /10

What differentiates FieldEdge from other similar products?

Managing contractors in the filed and the in-house team is easy thanks to the capabilities of FieldEdge

What is your favorite aspect of this product?

I like that using FieldEdge is easy and the software is affordable It makes handling all issues field service management easy

What do you dislike most about this product?

No issues because FieldEdge has worked seamlessly.

What recommendations would you give to someone considering this product?

I recommend FieldEdge for its effectiveness in managing field service agents. It has been very effective and will work in your business too.

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Inspires Innovation

FieldEdge

What is FieldEdge?

Company Details

Book a Free Demo Today!

FieldEdge Ratings

90 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love FieldEdge?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

FieldEdge Reviews

Jacob R.

Market research.

Likeliness to Recommend

Pros

Popovu G.

My Experience With FieldEdge

Likeliness to Recommend

Pros

Mandias M.

A Great Field Service Management

Likeliness to Recommend

Pros

Feature Ratings

Field Service Knowledge Management

Mobile App

Quotes and Estimates

Online Booking

Billing and Invoice Management

Application Integration

Service Scheduling

Dashboards, Analytics and Reporting

Field Service Workflow Management

GPS Tracking

Field Sales Enablement

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Data Integration