Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 84

Team Collaboration

87

Real-Time Synchronization

86

Drag and Drop User Interface

86

Access Control and Rights Management

85

Mobility Support

85

Data Loss Prevention

84

Office Online Integration

84

Enterprise Grade Security Controls

83

Large File Optimization

83

Audit Trail

83

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

85

Quality of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Breadth of Features

84

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

80

Google Drive Reviews

kayode o.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Excellent for teamwork, messy for organization

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive shines with real-time collaboration. The integration with Google Docs, Sheets, and Slides makes it incredibly easy to co-edit files with teammates without version conflicts. You don’t need to download or re-upload anything, and it’s all in the cloud and live. It is best for Students, small teams, freelancers, and anyone who needs to collaborate on documents frequently without juggling email attachments.

What is your favorite aspect of this product?

My favorite aspect of this product is the shared folders with live editing and it is a lifesaver. I use it every day to manage project files with clients and teammates; everyone sees the latest version instantly, and I never worry about who has what. It just works.

What do you dislike most about this product?

I hate that there’s no real folder hierarchy when sharing; things get messy fast, and it’s easy to lose track of who owns what. Also, the search is powerful, but sometimes returns too much irrelevant stuff.

What recommendations would you give to someone considering this product?

You should use a consistent folder naming and sharing strategy from the start; otherwise, it’ll get chaotic. Also, regularly audit permissions if you're working with external collaborators. It’s easy to overshare or accidentally expose sensitive files if you’re not careful.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Peer M.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Secure Cloud Storage for Seamless File Access.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive sets itself apart with its seamless syncing across devices, easy file access, and real-time collaboration and easy file sharing all within one secure platform.

What is your favorite aspect of this product?

My favorite aspect would be how effortlessly it keeps all my files synced and accessible from any device, so I can work easily I am without missing a beat.

What do you dislike most about this product?

Nothing major, but Sometimes syncing issues or delays happen, which can be frustrating when you need quick access to your files.

What recommendations would you give to someone considering this product?

If you’re looking for a reliable cloud storage that works well with other Google services, Google Drive is the best choice. Just keep your files organized to avoid clutter and make the most of its collaboration features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Chiamaka C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

It is an efficient and secure tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

You can easily integrate it into other Google Workspace tools like Docs, Sheets, Gmail, Meet), and the cloud sync is reliable across devices.

What is your favorite aspect of this product?

The real-time collaboration and generous storage options.

What do you dislike most about this product?

The offline functionality is limited which occasional sync delays

What recommendations would you give to someone considering this product?

If you want to work easily with others and use Google apps like Docs and Gmail, Google Drive is a good choice. Just bear in mind that the free plan has limited space, and you need a good internet connection to keep your files updated.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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