Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

83

Security

83

Workflow Automation

83

Drag and Drop Design

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Ease of Data Integration

84

Quality of Features

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Rachit s.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Reliable Forms Tool, But Lacks Flexibility

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Seamless integration with Google Workspace. Free, easy-to-use interface for quick form creation.

What is your favorite aspect of this product?

Easy collaboration and real-time response tracking.

What do you dislike most about this product?

As a Marketing Manager: Limited customization and basic analytics capabilities.

What recommendations would you give to someone considering this product?

Ideal for simple surveys and quick data collection; not for advanced customization or deep analytics.

Pros

  • Unique Features
  • Respectful
  • Over Delivered
  • Friendly Negotiation

Sumit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Simple, Reliable, and Efficient

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Its simplicity, real-time collaboration, and seamless integration with Google Workspace set it apart from other form builders.

What is your favorite aspect of this product?

I love how quick and easy it is to create and share forms, especially with automatic response collection in Google Sheets.

What do you dislike most about this product?

Customization options are quite limited especially for layout, themes, and advanced form logic.

What recommendations would you give to someone considering this product?

If you need a simple, reliable form tool with basic features and Google integration, it’s a great choice.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Laura M.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Streamlined, great for gathering feedback!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is streamlined and user friendly!

What is your favorite aspect of this product?

How simple and intuitive it is to use.

What do you dislike most about this product?

I have yet to encounter a feature that I don’t appreciate about this product.

What recommendations would you give to someone considering this product?

Try it out and you will see for yourself how simple and effective it is!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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