IFS Field Service Management Logo
IFS Field Service Management Logo
IFS

IFS Field Service Management

Composite Score
7.7 /10
CX Score
8.1 /10
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IFS Field Service Management
7.7 /10

What is IFS Field Service Management?

IFS Field Service Management Software is a true end-to-end solution that improves business efficiency, ensuring fast response times and real-time reactivity. From managing works orders, parts and assets to contracts, warranty, invoicing and billing, IFS brings you a complete, connected field service management software - so that you can deliver exceptional service to every customer, every time.

Company Details

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IFS Field Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IFS Field Service Management?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Service Scheduling

93

Field Service Knowledge Management

89

GPS Tracking

89

Online Booking

87

Field Service Workflow Management

87

Dashboards, Analytics and Reporting

87

Billing and Invoice Management

87

Field Sales Enablement

83

Quotes and Estimates

83

Application Integration

83

Dispatch Management

83

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Ease of IT Administration

93

Product Strategy and Rate of Improvement

93

Quality of Features

93

Availability and Quality of Training

89

Ease of Data Integration

87

Usability and Intuitiveness

87

Breadth of Features

87

Vendor Support

84

Ease of Customization

83

Business Value Created

82

IFS Field Service Management Reviews

Ayorinde A.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful but Expensive and Complex.

Likeliness to Recommend

10 /10

What differentiates IFS Field Service Management from other similar products?

IFS Field Service Management stands out with AI-driven scheduling, full-service management, and strong ERP/CRM integrations. It also offers offline access and is highly customizable, making it ideal for businesses needing automation and efficiency.

What is your favorite aspect of this product?

My favorite aspect of IFS Field Service Management is its AI-driven scheduling, which optimizes technician assignments and workflows automatically, improving efficiency and reducing manual errors. It saves time and ensures the right person is always assigned to the right task.

What do you dislike most about this product?

What I dislike about IFS Field Service Management is its higher cost, which can be a barrier for smaller businesses. The pricing, especially for advanced features, might be too expensive for organizations with limited budgets.

What recommendations would you give to someone considering this product?

If you’re considering IFS Field Service Management, make sure it fits your business needs and be ready for the cost and setup time. Invest in training to fully use its features, especially AI scheduling and offline capabilities, to improve efficiency.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sean S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Ideal for easing small and medium-sized companies

Likeliness to Recommend

9 /10

What differentiates IFS Field Service Management from other similar products?

The first step is to ensure you can test your ideas while spending as little money as possible in the beginning. Would solving your issues have any real-world implications? Since progress in visual data acquisition is needed to confirm IoT's convenience to make progress, a kit that allows small and medium-sized businesses to utilize big data beyond simple images is needed. This kit will allow for progress in visual data acquisition to confirm IOT's convenience.

What is your favorite aspect of this product?

Sensors for IoT (such as current, vibration, temperature, and others) are available with a wireless module and as part of a kit that also contains a gateway, making it simple to get started with IoT at the manufacturing site. There's also an app for it, so you can connect wirelessly and immediately see the data. After starting with the basic kit, it looks like you will be able to use it in a variety of ways in the future based on your creativity, and more sensors will be produced one by one. I was able to visualize the present state of machine tools like old-school lathes using an Excel graph.

What do you dislike most about this product?

The graph display in the companion application needs to be made easier to read, and the display format options need to be expanded. While the vibration sensor has been checked for frequency, it looks to require a lot of power, and the built-in battery has a short life, making it hard to use continuously for monitoring. Increase the lifespan of the battery and make battery replacement easier.

What recommendations would you give to someone considering this product?

It's not only a running monitor; you can also see if it's running or not, and if it's empty, you may think about making changes to monitoring times and drivers. I'd like it if you could make the companion application's graph display easier to understand and provide you with more options for the graph's display format. The vibration sensor, despite frequency analysis, cannot be utilized for continuous monitoring due to its high power consumption and limited battery life. Extend the battery's life while also making replacement easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brandon R H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

View relevant data and maintain detailed record

Likeliness to Recommend

10 /10

What differentiates IFS Field Service Management from other similar products?

In contrast to the prior subscription firm, you can begin with no money. It is good to give it a try because the initial investment is little. Data gathering is easier than I expected and can be verified immediately with the software. Because the data can be wirelessly extracted from the sensor and is easily transportable, it will be collected at the plant on a trial basis and improved.Data for each procedure had not yet been obtained, determining the source of any problems was difficult. It is now feasible to understand both numerical and visual data.

What is your favorite aspect of this product?

It was initially used to determine the PH and ORP of wastewater treatment. It's straightforward to set up, however, because I put about 7 sensors in one area, the 100 V power supply is fouled up. I feel it will be easier to arrange if the adapter is not a big hindrance and is included in the sensor unit. The program is free, but it is still in development, so you can just see it for now... There isn't much room for error when it comes to planning. This is what I'm hoping for right now. Furthermore, because all of the sensor units have the same design.

What do you dislike most about this product?

I'd want the sensor gadget to be a little more robust. I'd like to make the application more user-friendly. The setup is a little difficult.

What recommendations would you give to someone considering this product?

This is a perfect way to start. It is not only fun to play with, but it also has a large number of linked devices, allowing it to be fully supported in production. I believe it would be beneficial if they could be identified, and I cannot deny that they are small and affordable. It does not appear that it can be placed. Because there has been no PH history so far, I believe it is possible to watch the past as if it were at night and set up a system that can be controlled without the assistance of a dedicated human.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing