JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.4 /10
CX Score
8.5 /10
Category
JotForm
8.4 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

85 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 81

Security

85

Electronic Signatures

84

Mobility

81

Drag and Drop Design

81

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

78

Version Management

77

State Transformation

76

Vendor Capability Ratings

Average 81

Ease of Data Integration

85

Business Value Created

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of Customization

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

81

Vendor Support

79

Availability and Quality of Training

79

JotForm Reviews

Cissy A.

  • Role: Finance
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Jotform is an awesome tool

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

-JotForm supports over 30 payment gateways, including PayPal, Stripe, and Square, with options for recurring payments, subscriptions, and donations. -This makes it a strong competitor for e-commerce and fundraising purposes.

What is your favorite aspect of this product?

JotForm enables the creation of forms in multiple languages, making it ideal for global businesses and organizations with diverse audiences.

What do you dislike most about this product?

Nothing really for now.

What recommendations would you give to someone considering this product?

An excellent recommendation for new users

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Rakshit C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

JotForm - East Form development

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Best of all, JotForm has improved back-end features. The reporting functions and integrations have really made it very good from its competitors.It made it SUPER easy to design a form with the fields and lets them upload images when contacting.

What is your favorite aspect of this product?

JotForm favourite aspect is the ability to create forms with templates is fantastic. The incredible number of form field options and widget makes creating complex forms with great conditional formatting options.Their customer response is very helpful and responsive in resolving issues.

What do you dislike most about this product?

It’s sometimes hard to read and fill out on mobile browsers because of tendency to be cut off on the screen.

What recommendations would you give to someone considering this product?

For business that are new or want to upgrade can definitely look to JotForms as it has a lot of great features and allows nearly limitless customisation. It is overall great and we haven’t seen any concerns and it is secure too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy but not worth in long term

Likeliness to Recommend

5 /10

What differentiates JotForm from other similar products?

Jotform stands out for its versatility and wide array of integrations, supporting over 150 apps, from payment gateways to CRM systems. It offers drag-and-drop form creation with extensive customization options, including custom themes and widgets, catering to businesses of all sizes. Unlike some competitors, Jotform also supports HIPAA compliance, making it a strong option for healthcare organizations. Its flexibility, powerful features, and scalability set it apart from simpler form-building platforms.

What is your favorite aspect of this product?

My favorite aspect of Jotform is its extensive integrations and wide range of templates, allowing users to create highly customizable forms for various industries. It’s great for businesses needing everything from payment processing to CRM integration. Additionally, Jotform’s ease of use combined with its robust feature set, such as HIPAA compliance, makes it a perfect tool for companies requiring secure, professional forms that can scale with their business needs.

What do you dislike most about this product?

The primary drawback of Jotform is that its advanced features, such as premium integrations and analytics tools, are locked behind higher-tier pricing. Additionally, while Jotform offers powerful customization, its user interface can feel overwhelming for beginners due to the sheer number of options available, which may require a learning curve to use efficiently, especially for those who need basic forms.

What recommendations would you give to someone considering this product?

Jotform is ideal for businesses or individuals seeking a versatile, feature-rich form builder with extensive integrations. It's particularly useful for industries like healthcare or e-commerce due to its HIPAA compliance and payment gateway options. However, for those needing very complex workflows or advanced analytics, you may want to explore additional tools that specialize in those areas, as Jotform's reporting capabilities, while good, are not the most in-depth.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

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