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Microsoft Corporation

Microsoft Dynamics 365 Remote Assist

Composite Score

7.4 /10

CX Score

8.0 /10

5 Reviews Write a Review

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What is Microsoft Dynamics 365 Remote Assist?

Microsoft Dynamics 365 Remote Assist enables technicians with mobile devices to connect with a remote collaborator on Dynamics 365 Remote Assist mobile or Microsoft Teams (desktop or mobile). Using live video calling, mixed-reality annotations, and high-resolution snapshots, they can share what they see with the remote collaborator to troubleshoot problems together, faster.

Company Details

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Microsoft Dynamics 365 Remote Assist Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Remote Assist?

0% Negative

20% Neutral

80% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

Remote Support Communication

Live Video with AR

Wearable Augmented Reality

Live Session Monitoring

Live Annotation and Editing

Cross Platform Support

Session Invitation

Image Freeze and Snapshot

Hardware Integration & Interaction

Application Integration

Tracking and Detection

Vendor Capability Ratings

Average 73

Ease of Data Integration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Microsoft Dynamics 365 Remote Assist Reviews

Edgar Raphael S.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

“ Pricey but worth the hustle”

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Remote Assist from other similar products?

Seamless integration with MS ecosystem AR and HOLOLENS go beyond just calls, adds annotations and 3D diagrams plus has guides to technicians field of view which enhances precision & efficiency.

What is your favorite aspect of this product?

Great Security and compliance with Enterprise features. Meets industry standards & regulations such as HIPAA and other regionals data protection laws.

What do you dislike most about this product?

It’s expensive to implement , a bit complex while learning , high dependency on infrastructure & connectivity.

What recommendations would you give to someone considering this product?

Invest in good infrastructure - cloud Role out a proper pilot program before starting Have enhanced training and support programs to ensure seamless use

Pros

Reliable
Unique Features
Efficient Service
Respectful

Ezinne A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

A great product that offers remote help with AR

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Remote Assist from other similar products?

I haven't tried other products yet.

What is your favorite aspect of this product?

I think the most impressive aspect of Dynamics 365 Remote Assist is it's ability to provide real-time support through augmented reality. It helps users troubleshoot and solve problems hands-on, even from miles away, making it super efficient in industries like field service and manufacturing.

What do you dislike most about this product?

Nothing for now

What recommendations would you give to someone considering this product?

I would recommend trying Dynamics 365 Remote Assist for efficient, real-time support using AR, especially for remote troubleshooting.

Pros

Enables Productivity
Saves Time
Acts with Integrity
Helps Innovate

Microsoft Dynamics 365 Remote Assist

What is Microsoft Dynamics 365 Remote Assist?

Company Details

Need Assistance?

Microsoft Dynamics 365 Remote Assist Ratings

82 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Remote Assist?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Support Communication Includes in-app audio communication capabilities, allowing the remote expert and on-site person to talk to each other in real-time.

Live Video with AR Live video streaming from a device in which remote experts can directly overlay augmented/virtual content in the video.

Wearable Augmented Reality Integrates digital information into the user's view of the real world, typically through a wearable device such as glasses, headsets, mobile phones or tablets.

Live Session Monitoring Sessions can be recorded for review, sharing, documentation and more.

Live Annotation and Editing The ability to draw in 3D space/objects, circle, underline, and direct customer's attention, with built-in marker and laser pointer tools on images and video.

Cross Platform Support Supports multiple operating systems and devices allowing developers to create applications that run on various platforms.

Session Invitation Send invitations to users to join a session.

Image Freeze and Snapshot The ability to pause and freeze the image in session at any time, capture a snapshot or zoom to acquire more detail of the issue.

Hardware Integration & Interaction Integrates with devices that support AR software including glasses, mobile phones, tablets, QR and Barcode scanners, etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Tracking and Detection Includes algorithms/tools for object recognition, image tracking, and environment mapping. Enables AR applications to anchor virtual objects in the real world.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Microsoft Dynamics 365 Remote Assist Reviews

Edgar Raphael S.

“ Pricey but worth the hustle”

Likeliness to Recommend

Pros

Ezinne A.

A great product that offers remote help with AR

Likeliness to Recommend

Pros

Feature Ratings

Remote Support Communication

Live Video with AR

Wearable Augmented Reality

Live Session Monitoring

Live Annotation and Editing

Cross Platform Support

Session Invitation

Image Freeze and Snapshot

Hardware Integration & Interaction

Application Integration

Tracking and Detection

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness