Microsoft Corporation

Microsoft Teams

Composite Score

8.8 /10

CX Score

8.9 /10

2897 Reviews Write a Review

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What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

jacob m.

Role: C-Level
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Good starting point for business communications

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

The main benefit is the ease of integration with other microsoft platforms. Overall it is an ok proudct, but as a standa lone platfrom there are better options available

What is your favorite aspect of this product?

The direct connection of teams and sharepoint spaces, as well as the file storage access directly from within the chats / teams.

What do you dislike most about this product?

the confusing and redundant terminology of chats, teams, channels, and the associated file spaces for each

What recommendations would you give to someone considering this product?

Make sure it aligns with your broader business software stack.

Pros

Enables Productivity
Respectful
Security Protects
Performance Enhancing

Cons

Leverages Incumbent Status
Commodity Features
Slower Product Innovation

Arshad N.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Teams Helpful for Building and Maintaining a Team

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is the best ever used application for conducting team meeting and maintaining and accessing shared files and other team member can work simultaneously. Teams allowing us to maintaining a sharepoint and seperately team can access who ever part of that team.its very helpful for documentation purpose and we dont need to rely upon any other application for that and its sharepoint intergrated already.scheduling the meeting is very much easy and we can see other team member calendar also.

What is your favorite aspect of this product?

Its very fast and easy to use even though its beginner. meeting scheduling is pretty easy and we can see other team member calendar to understand when He will available.

What do you dislike most about this product?

sometimes the Teams taking more system resources and will slowdown. Its sometimes crashing.

What recommendations would you give to someone considering this product?

If someone looking for professional application which your team can communicate each other improve the productivity go for it.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Merlin L.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Works well for what it is desigend for.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Teams has better call support and hardware support than the Google offerings we had looked at. Out tech team is als investigating an offering from another supplier called Fortinet which has simular features to Cisco. .

What is your favorite aspect of this product?

Ease of use was the biggest thing. It takes very litttle training to get a system up and running and a small IT staff can maintain it with ease.

What do you dislike most about this product?

Calls using Teams phones had a strange lag when conversing with others which at times caused issues. We also found that setting a user account to busy or do not disturb did not always work properly and often the device that Teams was installed on would contine to ring.

What recommendations would you give to someone considering this product?

Do your research, Teams does work well but we have found that it does have some issues with call quality at times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Microsoft Teams?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

jacob m.

Good starting point for business communications

Likeliness to Recommend

Pros

Cons

Arshad N.

Teams Helpful for Building and Maintaining a Team

Likeliness to Recommend

Pros

Merlin L.

Works well for what it is desigend for.

Likeliness to Recommend

Pros

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Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization