NetSuite

NetSuite CRM

8.4 /10

58 Reviews Write a Review

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What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Transparent
Trustworthy
Client Friendly Policies

Feature Ratings

Average 85

Activity and Workflow Management

Lead Management

Collaboration

Analytics and Reporting

Account and Contact Management

Sales Management

Customer Service Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Devashish K.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Outstanding product Simple to operate

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

offers enhanced scalability dashboards to meet specific business needs Sales and marketing teams can access up-to-date information

What is your favorite aspect of this product?

Outstanding product Simple to operate

What do you dislike most about this product?

No, not exactly

What recommendations would you give to someone considering this product?

offers enhanced scalability dashboards to meet specific business needs Outstanding product Simple to operate

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Kalikiri S.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

All in one features app for finance management

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

highly customizable and workflows

What is your favorite aspect of this product?

Automation and Mobile. with the mobile GUI, the data can filled and approved easily from phone or iPad which take the less time to complete the task

What do you dislike most about this product?

The cost of using this product is too high. may not fit for small business with limited budget. so this app is only meant for enterprise business use.

What recommendations would you give to someone considering this product?

it may not best choice for business with limited customer interactions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kelvin M.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, but a bit pricey, price sometimes :(

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

The powerful and the performance.

What is your favorite aspect of this product?

The contability how the tool manage this feature.

What do you dislike most about this product?

The prices

What recommendations would you give to someone considering this product?

Buy or contract this tool will help to integrate their systems in one place

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

NetSuite CRM

What is NetSuite CRM?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Devashish K.

Outstanding product Simple to operate

Likeliness to Recommend

Pros

Kalikiri S.

All in one features app for finance management

Likeliness to Recommend

Pros

Kelvin M.

Easy to use, but a bit pricey, price sometimes :(

Likeliness to Recommend

Pros

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Feature Ratings

Activity and Workflow Management

Lead Management

Collaboration

Analytics and Reporting

Account and Contact Management

Sales Management

Customer Service Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Vendor Support

Availability and Quality of Training