Robin Customer Reviews 2025 | SoftwareReviews

Robin

Composite Score

7.7 /10

CX Score

7.7 /10

28 Reviews Write a Review

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What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details

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Awards & Recognition

Robin won the following awards in the Space Management category

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0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

15
Since last award

90 Plan to Renew

20
Since last award

79 Satisfaction of Cost Relative to Value

15
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

2% Negative

16% Neutral

82% Positive

Pros

Caring
Respectful
Fair
Trustworthy

Feature Ratings

Average 81

Reservation System

Workspace Maps/Floorplans

Workflows and Notifications

Multi Device Capability

Space Descriptions

Dashboards and Reporting

Administrator Controls

API Integration

Phone Integration

Custom Search

Contact Tracing

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Robin Reviews

Francesca S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kris H.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

An amazing tool and facilities mgr's best friend

Likeliness to Recommend

10 /10

What differentiates Robin from other similar products?

Ease of integration, ease of use, value

What is your favorite aspect of this product?

Customer support and ease of use

What do you dislike most about this product?

limited custom reporting without paying for added features

What recommendations would you give to someone considering this product?

If you're managing space for a hybrid workforce, Robin is an amazing tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2025

It needs a lot of time to get used to all differen

Likeliness to Recommend

7 /10

Pros

Trustworthy
Effective Service
Caring
Respectful

Robin

What is Robin?

Company Details

Need Assistance?

Awards & Recognition

Robin Ratings

86 Likeliness to Recommend

15 Since last award

90 Plan to Renew

20 Since last award

79 Satisfaction of Cost Relative to Value

15 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Robin?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Dashboards and Reporting Look up profile information, space planning insights, booking reports, adoption rates, real-time occupancy data.

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Contact Tracing Allows social distancing restrictions to be placed on bookings as well as contact tracing if an infection is noted.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Robin Reviews

Francesca S.

Likeliness to Recommend

Pros

Kris H.

An amazing tool and facilities mgr's best friend

Likeliness to Recommend

Pros

It needs a lot of time to get used to all differen

Likeliness to Recommend

Pros

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Feature Ratings

Reservation System

Workspace Maps/Floorplans

Workflows and Notifications

Multi Device Capability

Space Descriptions

Dashboards and Reporting

Administrator Controls

API Integration

Phone Integration

Custom Search

Contact Tracing

Vendor Capability Ratings

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration