ServiceNow

ServiceNow Telecommunications Service Management

Composite Score

7.5 /10

CX Score

7.8 /10

5 Reviews Write a Review

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What is ServiceNow Telecommunications Service Management?

ServiceNow Telecommunications Service Management (TSM) enables communications service providers (CSPs) to connect disparate systems to improve line of sight into potential problems, enabling better communication across teams and with customers around outages and service degradation. Employees share a comprehensive, single view of customer data, simplifying service delivery.

Company Details

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ServiceNow Telecommunications Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Telecommunications Service Management?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 84

Transmission Media

SLA Monitoring

Performance Management

Service Management

Fraud Control

Element Management

Trouble Ticket Management

Network Management

Communications

Analytics and Reporting

Fault Management

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

ServiceNow Telecommunications Service Management Reviews

Richa T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Best tool SERVICENOW

Likeliness to Recommend

10 /10

What differentiates ServiceNow Telecommunications Service Management from other similar products?

It comes with industry specific approach and can be easily integrated with ITSM CSM and automated as well

What is your favorite aspect of this product?

Its ability to manage service operations through automation and AI.

What do you dislike most about this product?

Not any at this point

What recommendations would you give to someone considering this product?

They can consider it based on their requirements

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Pratyush R.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Amazing features.Nice product.

Likeliness to Recommend

10 /10

What differentiates ServiceNow Telecommunications Service Management from other similar products?

ServiceNow Telecommunications Service Management connects your entire telecommunications operation, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service.

What is your favorite aspect of this product?

Terminals and channels. All telecommunications networks depend on terminals.

What do you dislike most about this product?

No dislike for any product of servicenow.

What recommendations would you give to someone considering this product?

With the Service Bridge application, you can integrate your ServiceNow instance with the ServiceNow instances of your enterprise customers. This integration enables you to create and publish service catalogs for your customers to access and synchronously receive and fulfill service requests.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paulo G.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use tool, which needs to improve reporting

Likeliness to Recommend

8 /10

What differentiates ServiceNow Telecommunications Service Management from other similar products?

Easy to use through the whole organization

What is your favorite aspect of this product?

Reports generation from End User perspective

What do you dislike most about this product?

Lack of progress information for the end user.

What recommendations would you give to someone considering this product?

It is a good product, still needs to improve a little bit, but definitively recommendable

Pros

Enables Productivity
Helps Innovate
Reliable
Performance Enhancing

ServiceNow Telecommunications Service Management

What is ServiceNow Telecommunications Service Management?

Company Details

Need Assistance?

ServiceNow Telecommunications Service Management Ratings

86 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love ServiceNow Telecommunications Service Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transmission Media Includes transmitter and receiver in a data transmission system.

SLA Monitoring Includes SLA alerting, reporting, and dashboards.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Fraud Control Includes security, fraud alert, and risk services.

Element Management Includes configuration management, reporting, scheduled operations, and system backup.

Trouble Ticket Management Includes ticket creation, helpdesk support, canned response, and knowledge base.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Communications Includes communication portals, secure messaging, and automated alerts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Fault Management Includes logs, threat detection, root-cause analysis, and technical support and troubleshooting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

ServiceNow Telecommunications Service Management Reviews

Richa T.

Best tool SERVICENOW

Likeliness to Recommend

Pros

Pratyush R.

Amazing features.Nice product.

Likeliness to Recommend

Pros

Paulo G.

Easy to use tool, which needs to improve reporting

Likeliness to Recommend

Pros

Feature Ratings

Transmission Media

SLA Monitoring

Performance Management

Service Management

Fraud Control

Element Management

Trouble Ticket Management

Network Management

Communications

Analytics and Reporting

Fault Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created