ServiceTitan Customer Reviews 2025 | Field Service Management

ServiceTitan

Composite Score

7.3 /10

CX Score

7.3 /10

25 Reviews Write a Review

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What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details

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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

2 Top Rated Features

2024

2 Top Rated Capabilities

7 Top Rated Features

2023

ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

3% Negative

5% Neutral

92% Positive

Pros

Respectful
Security Protects
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Charges for Enhancements
Vendor's Interest First

Feature Ratings

Average 84

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Workflow Management

Mobile App

Quotes and Estimates

Field Sales Enablement

Field Service Knowledge Management

Online Booking

Application Integration

Vendor Capability Ratings

Average 77

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

ServiceTitan Reviews

Sarah L.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Comprehensive software solution for trade services

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

I don’t believe there’s significant differentiators. The cost to changes what primarily keeps us using service Titan, instead of considering other vendors.

What is your favorite aspect of this product?

Always new offerings.

What do you dislike most about this product?

There are many similar products in this space. Once you’ve committed to a software solution, the cost of changing to another discourages shifting to equally competitive solutions.

What recommendations would you give to someone considering this product?

The solution is adequate and largely does what it says it’s going to do. There are many competitors in the market, so make sure you thoroughly explore your options before you commit as it is hard to change after you’ve used the software for several years. If anything make sure that the Service Titan features are going to be used by your team. It could easily be considered over engineered for some more straightforward businesses. Service Titan isn’t inexpensive by any means.

Pros

Reliable
Performance Enhancing
Saves Time
Transparent

Cons

Charges for Enhancements
Leverages Incumbent Status
Inhibits Innovation

Kristen J.

Role: Operations
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

A powerful and robust software for the Trades

Likeliness to Recommend

9 /10

What differentiates ServiceTitan from other similar products?

It's intricately robust capabilities set it apart from competitors. Along with constant upgrades and innovation. Always looking to the future.

What is your favorite aspect of this product?

Scheduling and invoicing capabilities. Can be streamlined and efficient for customers and employees.

What do you dislike most about this product?

Lack of knowledgeable support reps at the front lines. Gates features that are super useful but you don't know they exist without asking sometimes. It's like Excel in a way; that depending on how much you've trained on and worked with the software, it can be your best friend or your worst enemy.

What recommendations would you give to someone considering this product?

Be willing to put in the time, energy and effort to truly train and get to know the software intimately prior to launch. Proper initial setup is crucial unless you want a lot of cleanup and changes down the road. The capabilities of the software are worth the financial and mental investment.

Pros

Continually Improving Product
Helps Innovate
Reliable
Enables Productivity

Cons

Vendor Friendly Policies
Under Delivered
Charges for Enhancements

Amarjit S.

Role: Industry Specific Role
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Powerful features, but usability could improve.

Likeliness to Recommend

10 /10

What differentiates ServiceTitan from other similar products?

ServiceTitan simplifies home service management with powerful tools for scheduling, invoicing, and reporting, all in one platform.

What is your favorite aspect of this product?

Its all-in-one functionality that streamlines scheduling, dispatching, and invoicing, making operations more efficient and user-friendly.

What do you dislike most about this product?

The platform can be complex to navigate initially.

What recommendations would you give to someone considering this product?

Take advantage of the demo and training resources to understand the platform’s capabilities fully.

Pros

Helps Innovate
Trustworthy
Saves Time
Respectful

Cons

Less Inspiring

ServiceTitan

What is ServiceTitan?

Company Details

Book a Free Demo Today!

Awards & Recognition

ServiceTitan Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love ServiceTitan?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ServiceTitan Reviews

Sarah L.

Comprehensive software solution for trade services

Likeliness to Recommend

Pros

Cons

Kristen J.

A powerful and robust software for the Trades

Likeliness to Recommend

Pros

Cons

Amarjit S.

Powerful features, but usability could improve.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Workflow Management

Mobile App

Quotes and Estimates

Field Sales Enablement

Field Service Knowledge Management

Online Booking

Application Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support