What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Task Management
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Bhavna G.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2025
How Team Communication Got Easier
Likeliness to Recommend
What differentiates Slack from other similar products?
Compared to email threads, this platform allows updates and feedback in real time. It feels less formal and more like a shared workspace for the whole team.
What is your favorite aspect of this product?
It’s easy to create separate spaces for different projects, keeping discussions organized. Integrations with other tools also save a lot of time switching between apps.
What do you dislike most about this product?
Notifications can get overwhelming if not managed carefully. Sometimes, there’s too much chatter happening at once, which can be distracting.
What recommendations would you give to someone considering this product?
For teams looking to reduce long email chains and collaborate more effectively, this tool is a great choice. Setting rules for notifications and organizing spaces upfront really helps productivity.
Pros
- Performance Enhancing
- Reliable
- Fair
- Friendly Negotiation
Cons
- Less Effective Service
- Vendor's Interest First
- Less Transparent
Please tell us why you think this review should be flagged.
Alessia M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2025
Great Communication Features - Fast and Secure
Likeliness to Recommend
What differentiates Slack from other similar products?
For communication purposes, Slack is the best I have used thanks to it's mobility, security, and ease of use.
What is your favorite aspect of this product?
I like that Slack is available on all devices. It makes communication fast and secure. Using Slack is straightforward. It supports customization.
What do you dislike most about this product?
No bad experience. Slack has all great features for business use
What recommendations would you give to someone considering this product?
I recommend Slack for instant messaging and for team collaboration. Has amazing features and is quite affordable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Kavya D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2025
Smooth Team Conversations Made Simple
Likeliness to Recommend
What differentiates Slack from other similar products?
What makes it different is the way it creates a casual but still productive work environment. It feels like a mix between social chatting and professional communication.
What is your favorite aspect of this product?
I like how easy it is to chat with teammates without needing long emails. The channels keep discussions organized, and integrations with other tools save me a lot of time.
What do you dislike most about this product?
Sometimes the notifications get overwhelming, especially when there are too many active channels. It can also feel a bit distracting if you don’t manage it well.
What recommendations would you give to someone considering this product?
I’d recommend it to teams who want to stay connected and cut down on messy email threads. Just set up some rules for notifications so it doesn’t become too noisy.
Pros
- Transparent
- Helps Innovate
- Enables Productivity
- Efficient Service
Cons
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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