
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews

Chukwuebuka O.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jun 2025
How I feel about Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
It gives more room for team collaboration, and creates more ease for communication within the job environment
What is your favorite aspect of this product?
I love everything about Slack
What do you dislike most about this product?
The subscription cost
What recommendations would you give to someone considering this product?
I would recommend them to go on with it
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.

Opeyemi A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Reliable, fast, and perfect for team collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Clean design and great integration with other tools.
What is your favorite aspect of this product?
Real-time messaging keeps projects moving quickly.
What do you dislike most about this product?
Can be a bit distracting during deep work.
What recommendations would you give to someone considering this product?
Start small, then explore all the features gradually.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.

Opeyemi David A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
All-in-one productivity tool
Likeliness to Recommend
What differentiates Slack from other similar products?
It's ability to allow bot integration in order to boost productivity and effectiveness
What is your favorite aspect of this product?
Bot Integration
What do you dislike most about this product?
The fact that my pinned message are not explicitly visible to everyone in the channel. They have to navigate to the pinned message tab for them to see the content of the messages
What recommendations would you give to someone considering this product?
It's user friendly and efficient
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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