
What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Amal D.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2025
Workflow Builder For Simple Automations
Likeliness to Recommend
What differentiates Slack from other similar products?
We have a #help-it channel where people ask for tech support. We used the workflow builder to create a simple form that pops up when someone joins the channel. It asks them for their computer model and a description of the problem.
What is your favorite aspect of this product?
It's automated our intake process. Now, our it team (of 2 people, for our 45-person company) gets all the information they need right away, in a structured format. It saves a lot of back-and-forth questions.
What do you dislike most about this product?
The workflow builder is not very powerful. It's only good for very simple, linear automations. If you need anything complex, you'll need a more advanced tool like zapier.
What recommendations would you give to someone considering this product?
For simple, repetitive tasks, the workflow builder is a great way to save time and streamline your processes.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
- Commodity Features
Please tell us why you think this review should be flagged.
jacob m.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2025
Great platform, but not an essential business need
Likeliness to Recommend
What differentiates Slack from other similar products?
The channel and chat tree is more intuitive and user friendly. The chat reply function is contained in a seperate thread, which can be both good and bad depending on type of conversation. it would be much nicer to be able to select 'in chat' vs 'in thread' for indivudual chats.
What is your favorite aspect of this product?
the layout and user interface.
What do you dislike most about this product?
Not being able to integrate or add notetaking apps to threads and calls.
What recommendations would you give to someone considering this product?
ensure it is worth paying for a stand alone messaging platform when other software bundles include communication platforms natively.
Pros
- Continually Improving Product
- Reliable
- Client Friendly Policies
- Helps Innovate
Please tell us why you think this review should be flagged.

Sumit J.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Jul 2025
Integration with google workspace
Likeliness to Recommend
What differentiates Slack from other similar products?
syncs with calendar and drive for streamlined scheduling.
What is your favorite aspect of this product?
facilitates document collaboration within chats.
What do you dislike most about this product?
occasional syncing issues reported.
What recommendations would you give to someone considering this product?
for google workspace users.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
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