Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

86

Quality of Features

85

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Amal D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Workflow Builder For Simple Automations

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We have a #help-it channel where people ask for tech support. We used the workflow builder to create a simple form that pops up when someone joins the channel. It asks them for their computer model and a description of the problem.

What is your favorite aspect of this product?

It's automated our intake process. Now, our it team (of 2 people, for our 45-person company) gets all the information they need right away, in a structured format. It saves a lot of back-and-forth questions.

What do you dislike most about this product?

The workflow builder is not very powerful. It's only good for very simple, linear automations. If you need anything complex, you'll need a more advanced tool like zapier.

What recommendations would you give to someone considering this product?

For simple, repetitive tasks, the workflow builder is a great way to save time and streamline your processes.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Efficient Service
  • Commodity Features

jacob m.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Great platform, but not an essential business need

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The channel and chat tree is more intuitive and user friendly. The chat reply function is contained in a seperate thread, which can be both good and bad depending on type of conversation. it would be much nicer to be able to select 'in chat' vs 'in thread' for indivudual chats.

What is your favorite aspect of this product?

the layout and user interface.

What do you dislike most about this product?

Not being able to integrate or add notetaking apps to threads and calls.

What recommendations would you give to someone considering this product?

ensure it is worth paying for a stand alone messaging platform when other software bundles include communication platforms natively.

Pros

  • Continually Improving Product
  • Reliable
  • Client Friendly Policies
  • Helps Innovate

Sumit J.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Integration with google workspace

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

syncs with calendar and drive for streamlined scheduling.

What is your favorite aspect of this product?

facilitates document collaboration within chats.

What do you dislike most about this product?

occasional syncing issues reported.

What recommendations would you give to someone considering this product?

for google workspace users.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Caring

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