Ujet

UJET CCaaS

Composite Score

8.5 /10

CX Score

8.7 /10

33 Reviews Write a Review

Claim Software

What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

2
Since last award

97 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

6
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative

3% Neutral

97% Positive

Pros

Performance Enhancing
Enables Productivity
Altruistic
Generous Negotitation

Feature Ratings

Average 84

Call Recording

Workforce Management

Contact Center Analytics

Multi Channel Queue Management

Skills Based Routing

Call Scripting and Call Flow Management

Multi Channel Intake Integration

Screen Prompts

Contact Center Compliance Management

Ticket Management

Knowledge Management

Vendor Capability Ratings

Average 90

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Contact Center as a Service - Enterprise

Score 8.5

View UJET CCaaS in this category (opens in a new tab)

UJET CCaaS Reviews

Dravid K.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Excellent tool for Customer Engagement

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

UJET is different because it makes customer support way more flexible. You can chat, text, or even do video calls—all in one platform. It’s super easy for agents to manage, and customers like having more ways to reach out. The real-time data also helps you improve support fast.

What is your favorite aspect of this product?

I really like how easy it is for agents to switch between different communication channels. It keeps things smooth and makes handling customer issues way faster.

What do you dislike most about this product?

The reporting tools could be more customizable. Sometimes it feels like you can’t dig as deep into the data as you’d like.

What recommendations would you give to someone considering this product?

Take the time to learn the system thoroughly, especially the multi-channel features. It’s a game-changer once you’re comfortable with it. Also, make sure to use the analytics to fine-tune your support and improve the customer experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sahil V.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Simplifying Support, One Seamless Solution

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

UJET made customer support a lot simpler for us. Everything—voice, chat, video—runs in one place, so no more juggling tools. The CRM integration means agents have everything they need at hand, and the real-time insights help us stay on top of things. It just works, and makes support feel more connected and efficient.

What is your favorite aspect of this product?

UJET's ability to simplify assistance is what I adore about it. Agents don't need to search for information because it is readily available in real time. It just allows them to concentrate on problem-solving rather than system-cracking.

What do you dislike most about this product?

I don’t love that customization can be a bit time-consuming upfront.

What recommendations would you give to someone considering this product?

If you’re considering UJET, it’s a solid choice if you want a smooth, integrated support system. Just keep in mind, the initial setup can take a bit of effort, but it pays off once everything’s running.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Palak A.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Streamlining Support with Smart, Seamless Service

Likeliness to Recommend

10 /10

What differentiates UJET CCaaS from other similar products?

UJET distinguishes itself by not attempting to incorporate antiquated equipment into a contemporary environment. It is new, mobile-friendly, and seems to work for both agents and customers—no cumbersome extras, just smart, simple help.

What is your favorite aspect of this product?

To be honest, I think that the real-time context sharing is the true winner. It eliminates a great deal of back and forth and greatly increases the effectiveness of conversations—for both parties.

What do you dislike most about this product?

If I had to select a flaw, I would say that the reporting should be more focused; it seems like it only touches the surface when you want to delve deeper.

What recommendations would you give to someone considering this product?

When contemplating UJET, evaluate how it aligns with your customer experience vision rather than merely comparing features. It is designed for teams who genuinely care about providing seamless help rather than merely functional support.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

UJET CCaaS

What is UJET CCaaS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

UJET CCaaS Ratings

96 Likeliness to Recommend

2 Since last award

97 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love UJET CCaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Contact Center Analytics The solution provides strong reporting and analytics capabilities on key contact centre metrics (i.e. call handle times, average time to resolution etc.).

Multi Channel Queue Management The solution provides a structured queue system for sequencing service requests from multiple channels.

Skills Based Routing The solution provides the ability to automatically route tickets or cases to the appropriate agent based on stored skills assessments.

Call Scripting and Call Flow Management The solution provides service agents with recommended scripts or call sequence activities across the lifecycle of a service interaction.

Multi Channel Intake Integration The solution provides the ability to ingest service inquiries from multiple channels (e-mail, telephony, instant messaging, social media, web channels).

Screen Prompts The solution provides proactive recommendations or screen-pops with contextual customer information.

Contact Center Compliance Management The solution provides an audit trail of all contact centre activities for compliance purposes.

Ticket Management The solution provides a structured framework for ticket creation, routing, disposition and closure.

Knowledge Management The solution provides end-to-end knowledge management capabilities (dedicated agent-facing knowledge bases or wikis).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Contact Center as a Service - Enterprise

UJET CCaaS Reviews

Dravid K.

Excellent tool for Customer Engagement

Likeliness to Recommend

Pros

Sahil V.

Simplifying Support, One Seamless Solution

Likeliness to Recommend

Pros

Palak A.

Streamlining Support with Smart, Seamless Service

Likeliness to Recommend

Pros

Most Popular UJET CCaaS Comparisons

CloudTalk

XTIUM CCaaS

Aircall

Twilio Flex

Vonage Contact Center

Experience Communications Platform

2
Since last award

2
Since last award

6
Since last award

Feature Ratings

Call Recording

Workforce Management

Contact Center Analytics

Multi Channel Queue Management

Skills Based Routing

Call Scripting and Call Flow Management

Multi Channel Intake Integration

Screen Prompts

Contact Center Compliance Management

Ticket Management

Knowledge Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization