What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Reliable
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Emily F.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2024
User-friendly and reliable CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The way it offers us a structured pipeline is amazing and also we can track leads for conversations. Its dashboard is well organized, the interface is user-friendly and all functionalities are easy to access. I really appreciate the way it is working and providing services.
What is your favorite aspect of this product?
It is easy to customize this tool without technical expertise. The automation of the sales process is outstanding specifically follow up emails and updating records. I have been using this tool from years and now I have become an expert of using its all features. Its customer support is also providing good technical assistance. I appreciate its team which keeps on updating its features. Moreover, it is an affordable CRM platform.
What do you dislike most about this product?
All features are working well so there is nothing negative about this tool. I am satisfied with its user-friendly service.
What recommendations would you give to someone considering this product?
It is a reliable CRM platform. I would highly recommend this, you will surely love it because of the way Zoho is organized I do not think there would be any other tool that could be this perfect.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Effective Service
Please tell us why you think this review should be flagged.
Anne K.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Sep 2024
A leader in CRM capabilities.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is highly customizable platform and this makes it a good fit for businesses of all sizes thus prove its versatility.
What is your favorite aspect of this product?
Zoho CRM is cost-effective, making it attractive for small to medium-sized businesses looking for a feature-rich yet affordable solution. The platform is intuitive and user-friendly, which helps reduce the learning curve for sales and marketing teams. From lead generation to deal closure and after-sales support, Zoho CRM covers every aspect of customer relationship management.
What do you dislike most about this product?
Zoho CRM has been efficient and we've not had any problems in using the platform across our organization at all thus prove to be reliable.
What recommendations would you give to someone considering this product?
Zoho CRM provides a robust, customizable, and cost-effective platform for managing customer relationships and improving sales performance, it will help drive forward your customer data and sales volume thus grow your organizational portfolio.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ajit K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
CRM tool for Enterprises
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Wide range of modules, leads, contacts, potentials, book and contracts can integrated
What is your favorite aspect of this product?
upload leads int he crm, super easy
What do you dislike most about this product?
sometimes fields are complex and needs hands on. different fields mean different things
What recommendations would you give to someone considering this product?
Zoho crm has been effective for us in terms of managing leads, opportunities and contracts,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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