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HelloFax

Composite Score
8.0 /10
CX Score
8.3 /10
Category
HelloFax
8.0 /10

What is HelloFax?

By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online.

Company Details


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HelloFax Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HelloFax.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HelloFax?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 88

Inbound Fax Acceptance

91

Optical Character Recognition

90

Content Management

89

Multi-Sourced Fax

89

Multi-Page Support

86

Outbound Fax Transmission

86

Vendor Capability Ratings

Average 90

Product Strategy and Rate of Improvement

93

Business Value Created

93

Ease of IT Administration

91

Quality of Features

91

Availability and Quality of Training

90

Ease of Customization

90

Ease of Data Integration

90

Vendor Support

89

Ease of Implementation

89

Usability and Intuitiveness

88

Breadth of Features

87

HelloFax Reviews

Andrey L.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Modernizes the FAX Machine!

Likeliness to Recommend

10 /10

What differentiates HelloFax from other similar products?

Offers a robust and modern solution to the traditional physical fax machine

What is your favorite aspect of this product?

Offers text editing features that allows us to proof and edit before we send

What do you dislike most about this product?

Not very advanced integrations. Sometimes it feels like just sending an email

What recommendations would you give to someone considering this product?

Great way to get rid of your fax machine!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Folashade A.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

The modern way to send and receive fax messages.

Likeliness to Recommend

10 /10

What differentiates HelloFax from other similar products?

Hellofax is completely paperless and we have not needed to maintain a physical Fax machine since we adopted Hellofax. To send a Fax to a customer or company partner, we have simply needed to upload the file we intend to send , input the fax number of the targeted recipient and send .

What is your favorite aspect of this product?

We were able to transfer our traditional fax number to Hellofax and still retained our past Fax messages, without any major downtime during the process of transfer.

What do you dislike most about this product?

Integrating Hellofax with our file storage platforms of choice, used to be the major weakness of this platform or app. However, this has now been resolved and at this moment, I think Hellofax is as perfect as can be.

What recommendations would you give to someone considering this product?

I think Hellofax is a better way to send and manage Fax messages, than maintaining a physical machine in-house.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Emran C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Valid Procedure for Fax Coordination

Likeliness to Recommend

8 /10

What differentiates HelloFax from other similar products?

HelloFax initiates all the communications procedures, which evaluates the dynamic needs of discussion.

What is your favorite aspect of this product?

HelloFax is authentic, in making fax communictaions swift and smooth

What do you dislike most about this product?

HelloFax is tactical in enhancing solid fax communications structures and this magnifies the use of digital support.

What recommendations would you give to someone considering this product?

HelloFax is the acceptable platform for Fax coordiantion and communication is well enhanced.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service