
What is HelloFax?
By removing paper from the process, HelloFax has removed your need to own a fax machine. With HelloFax, everyone in your company can conveniently send and receive faxes online.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelloFax?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Inbound Fax Acceptance
Optical Character Recognition
Content Management
Multi-Sourced Fax
Multi-Page Support
Outbound Fax Transmission
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
HelloFax Reviews

Andrey L.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Oct 2023
Modernizes the FAX Machine!
Likeliness to Recommend
What differentiates HelloFax from other similar products?
Offers a robust and modern solution to the traditional physical fax machine
What is your favorite aspect of this product?
Offers text editing features that allows us to proof and edit before we send
What do you dislike most about this product?
Not very advanced integrations. Sometimes it feels like just sending an email
What recommendations would you give to someone considering this product?
Great way to get rid of your fax machine!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Folashade A.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted May 2025
The modern way to send and receive fax messages.
Likeliness to Recommend
What differentiates HelloFax from other similar products?
Hellofax is completely paperless and we have not needed to maintain a physical Fax machine since we adopted Hellofax. To send a Fax to a customer or company partner, we have simply needed to upload the file we intend to send , input the fax number of the targeted recipient and send .
What is your favorite aspect of this product?
We were able to transfer our traditional fax number to Hellofax and still retained our past Fax messages, without any major downtime during the process of transfer.
What do you dislike most about this product?
Integrating Hellofax with our file storage platforms of choice, used to be the major weakness of this platform or app. However, this has now been resolved and at this moment, I think Hellofax is as perfect as can be.
What recommendations would you give to someone considering this product?
I think Hellofax is a better way to send and manage Fax messages, than maintaining a physical machine in-house.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
Emran C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Valid Procedure for Fax Coordination
Likeliness to Recommend
What differentiates HelloFax from other similar products?
HelloFax initiates all the communications procedures, which evaluates the dynamic needs of discussion.
What is your favorite aspect of this product?
HelloFax is authentic, in making fax communictaions swift and smooth
What do you dislike most about this product?
HelloFax is tactical in enhancing solid fax communications structures and this magnifies the use of digital support.
What recommendations would you give to someone considering this product?
HelloFax is the acceptable platform for Fax coordiantion and communication is well enhanced.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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